Manager, Customer Success
Asana · Communications & collaboration
Hybrid, 3 days/week in office: Chicago; must live near Chicago, TX office hybrid (Mon, Tue, Thu in office)
CSM$214k–$252k OTEMid-size94 insiders to talk to
Still open · posted today
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Customer Success Manager
Granola · Communications & collaboration
On-site in San Francisco Office; must live near San Francisco, CA (office 5 days a week once there is one)
Customer success$180k–$250k OTE
Opens the job on Granola's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a book of enterprise and business accounts for an AI notetaking app, running onboarding, adoption, renewals and expansion.
Pay
$180k–$250k OTE
$180k-$250k OTE plus equity
Where you work
On-site in San Francisco Office; must live near San Francisco, CA (office 5 days a week once there is one)
Selling to
professionals and teams
Experience asked
4+ years
Tools you'll use
Attio
Visa
No visa sponsorship
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at GranolaWe found 6 current reps: 5 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Granola sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The posting mentions Attio. How much of your day is in those tools?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Granola cheat sheet and the role-play guide.
Talk to someone at Granola before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Granola
Hey! We're team Granola 👋 We're building the leading AI-powered notepad for people in back-to-back meetings, a product that's spreading through teams and redefining how knowledge is captured and used. We help teams turn messy call notes into structured insight, so they can spend more time focusing on what's important and less time on admin.
The Opportunity
We're growing our US Customer Success team and looking for our next CSM to join our founding US CSMs in San Francisco. You'll own a book of our highest-value enterprise accounts end-to-end, from onboarding through renewal and expansion. You'll be a core part of a small, ambitious team where your work directly impacts customer experience and our US GTM motion.
What You'll Do
Own and grow a book of business across business, enterprise, and high-potential accounts, from onboarding through renewal and expansion.
Run high-touch onboarding for strategic accounts, including custom kickoffs with Sales and Recruitment.
Become a deep product expert and trusted advisor to customers, helping them design workflows, best practices, and change management around AI-powered note-taking.
Take on technical ownership of AI integrations and setup (e.g., MCP-style integrations, AI tooling) as the product evolves.
Contribute to our CS playbook: processes, metrics, cadences, and how we segment and support accounts as we scale.
Collaborate closely with Sales, Product, and Leadership to bring customer insights into roadmap and go-to-market decisions.
What We're Looking For
Your background looks something like…
4+ years in Customer Success (ideally 5+), with at least 2 years managing a consistent book of business at the same company throughout the post-sales lifecycle (onboarding, adoption, renewal / upsell).
Experience in PLG / high-velocity SaaS environments (think Intercom, HubSpot, or earlier-stage Monday.com/Asana-style products) rather than large, heavy enterprise motions.
Comfort working with modern SaaS and GTM stacks (e.g., Attio, Stripe, Juro, Omni). Experience with AI products & integrations is a strong plus.
US-based and able to work from our San Francisco office 5 days a week once we have one (no visa sponsorship available).
As a person you...
You're a builder: resourceful, self-sufficient, and excited to help shape CS processes, playbooks, and systems as we grow.
You're hungry and ambitious. You care about growth, impact, and taking on wide scope in a small team.
You're genuinely customer-obsessed: you build strong rapport, ask sharp discovery questions, and leave people feeling understood and supported.
You're curious about product and AI, and enjoy digging into how things work and pushing for deeper understanding.
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