Senior Customer Success Manager
SubBase · Real estate & construction
On-site in Fort Lauderdale, FL
CSMStartup2 insiders to talk to
Still open · posted 3 months ago
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Customer success$110k–$130k base
Opens the job on Bobyard's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Onboard and own relationships with construction estimating software customers, drive renewals and upsells, and build early customer success playbooks.
Pay
$110k–$130k base
$110k-$130k salary per ATS; commission and bonus offered, plus equity
Where you work
On-site in San Francisco
Selling to
construction contractors
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
Not specified
Tools you'll use
Zapier
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at BobyardWe found 38 current reps: 9 SDRs, 22 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Bobyard sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- The posting mentions Zapier. How much of your day is in those tools?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Bobyard cheat sheet and the role-play guide.
Talk to someone at Bobyard before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Position Overview
Your top priority is helping customers achieve the outcomes they came to us for.
To do that, you will:
Define success with customers and lead their onboarding
Own the relationship and look for ways to create more value over time
Relay feedback to product and engineering, and help validate new launches
Support upsells, testimonials, and case studies where they make sense
Build CS playbooks, support materials, and workflows
Desired Attributes
Kind, humble, relentless, focused
Tech-savvy with strong communication — our product is fairly technical, and you'll need to teach customers how to use it well
Quick to learn product and industry context
Comfortable presenting to leadership (business cases, QBRs, etc.)
Strong work ethic — this is an early-stage startup, so expect to build some of the playbook yourself
Strategic and creative — able to zoom out and rethink how we approach problems
Bonus: experience with Zapier, CRM automations, or agents in a CS/support function
A note on pace
We ship weekly, and priorities move as we learn from customers. Requirements are often incomplete when work starts, and you'll be expected to shape them. If that pace excites you, you'll fit in well.
Benefits
Competitive salary plus equity options
Health, dental, and vision coverage
Catered lunch in the office
$70 a month toward your commute
Team happy hours and events
Build a category-defining company with a small, driven team
Comp Philosophy
Cash for stability. Bonus for performance. Equity for ownership. Your package reflects your role, your experience, and what you deliver.
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