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What you'd actually do: Own post-sales outcomes for enterprise voice-AI customers: drive deployments to value, run QBRs, resolve escalations and find expansion opportunities.
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About Bland AI
At Bland, we’re building the most human AI phone agents in the world.
We’re a Series C startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we’ve raised $100M to reimagine the future of customer communication. Today, we’re a 60 person team powering voice automation for companies like Better.com, helping them deliver friendly, helpful, and human-like conversations at massive scale.
And now we’re hiring our next game-changing teammate: a Customer Success Manager (CSM) who lives at the intersection of customer success, and solutions.
Why this role exists
We need someone who will take control of post-sales, enforce clarity, and drive customers to value fast. Someone who doesn’t wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution. Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities.
That’s the founding Customer Success Manager: the person who owns outcomes, commands the customer relationship, and turns our product into an undeniable business impact at speed.
What you'll do
Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
Help customers achieve measurable business results with the most friendly, helpful, and human-like AI phone agents in the world.
Qualifications
Experience as a TAM, CSM, Deployment Strategist or similar role owning post-sales success and enterprise customer outcomes.
Reading/writing REST/JSON, interpreting logs, querying data with SQL and understanding how systems integrate in production.
Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations.
Able to simplify technical concepts for executives and dive deep with practitioners.
Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs.
Proven success partnering with Sales, and Engineering, to drive adoption and growth.
High-ownership operator who excels in rapid, high-impact cultures.
Nice to haves
Startup experience or early-stage CSM experience
Experience with AI/ML, conversational AI, or telephony systems
Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON
Background working with voice workflows, call flows, or contact center tech
Experience building CSM playbooks or customer onboarding frameworks
Why You’ll Love This Role
You get to build real AI systems that talk, reason, and help humans at scale and you’re the one bringing that magic into production for customers across entire industries.
You’ll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what “best-in-class technical account management” means in the age of LLMs.
And if we do this right? You will have a measurable, outsized impact on Bland’s growth curve.
Compensation & Perks
Salary: $120k – $180k base + meaningful equity + benefits.
Gorgeous office in Levi's Plaza, San Francisco
Bland is an equal opportunity employer. We are committed to proving equal employment opportunities to all qualified applicants and employees and do not discriminate based on any legally protected characteristic.
Bland participates in the E-Verify employment verification program. All new hires are required to complete the Form I-9, and employment will be verified though E-Verify as part of the onboarding process.
GTM @ Bland AI
Bland | Voice AI for Regulated Industries
Enterprise Account Executive | Bland AI
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