Customer Success Manager, Mid-Market

Hi, We’re CompanyCam

We’re a simple-to-use photo documentation and productivity app for contractors of every industry. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. By providing a consumer-grade, game-changing experience, we help contractors build trust within their company and with their users.

CompanyCam is a fun, energetic team united by our core values of

Show Up

,

Grow Up

, and

Do Good

. As soon as you join our team, you'll notice that we trust our employees to do what's best for our product, customers, and team members and empower them to make the right calls.

The Role

As a

Customer Success Manager, Mid-Market

, you’ll play a critical role in helping customers get long-term value from CompanyCam. You’ll act as a trusted partner to a portfolio of customers, guiding them through adoption, renewal, and growth. Through proactive outreach and meaningful conversations, you’ll help customers solve real problems while ensuring they fully understand how CompanyCam supports their business goals. This role is essential to reducing churn, increasing engagement, and driving expansion across our customer base. You’ll work closely with Sales, Marketing, and Product to ensure our customers feel supported at every stage of their journey.

Location:

Candidates must permanently and currently reside in Lincoln, Nebraska or the surrounding metro area.

What You’ll Do

Proactively engage

with customers to monitor account health and drive successful adoption

Educate and train

customers on CompanyCam features, best practices, and new product updates

Identify at-risk accounts

and execute thoughtful retention strategies to reduce churn and downgrades

Manage renewals

by guiding customers through contract continuation and addressing concerns

Partner with Account Managers

to identify and qualify growth opportunities such as add-ons or expanded usage

Advocate for customer needs

internally while aligning with CompanyCam’s business goals

Develop and contribute to training resources

that improve customer education and product usage

The Impact You’ll Have

At CompanyCam, your work makes a real impact.

Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us.

In this role, you’ll drive impact by:

Improving customer retention

by proactively addressing risk and strengthening relationships

Increasing product engagement and revenue

through education, adoption, and expansion efforts

Elevating the customer voice

across the organization to influence better outcomes and experiences

Showcasing customer success

to help others understand the value of growing with CompanyCam

What You’ll Bring

Experience in a

customer-facing role

, ideally within a

SaaS environment

Strong

written and verbal communication skills

with the ability to lead quality customer conversations

Proven ability to

work independently

while managing a book of business

A high level of

empathy

and a customer-first mindset balanced with business goals

Strong

problem-solving and strategic thinking

skills

Ability to

identify trends and opportunities

through customer usage and feedback

Bachelor’s degree in

Business Administration or Communications

, preferred

A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.

A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried position at CompanyCam. Our starting salary is

$66,000

per year and is based on experience. Our average on target earnings (OTE) are around

$78,000.

We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.

For any accommodations or technical issues related to the online application or interview process, please email jobs@companycam.com and we’ll respond promptly. Please do not include any medical or health information in your message.

Note:

Resumes sent to this email will

not be reviewed or responded to

. To be considered for a position, you must apply directly through our careers page.