Senior Customer Success Manager
SubBase · Real estate & construction
On-site in Fort Lauderdale, FL
CSMStartup2 insiders to talk to
Still open · posted 3 months ago
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Customer success$110k–$130k base · $150k–$170k OTE
Opens the job on Revin's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own relationships with multi-location home services customers, lead their rollout and onboarding, run customer calls, and drive adoption and expansion of the AI platform.
Pay
$110k–$130k base · $150k–$170k OTE
$110k-$130k base + $40k variable = $150k-$170k OTE, equity
Where you work
On-site in New York City
Selling to
home services and construction firms
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
2+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at RevinWe found 3 current reps: 1 SDRs, 2 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Revin sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Revin cheat sheet and the role-play guide.
Talk to someone at Revin before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Customer Success Manager (CSM)
Location:
New York City
Compensation:
Base: $110,000-130,000; Variable Comp: $40,000; OTE $150,000-170,000
Employment:
Full-time, On-site
Department:
Customer Success
About Revin
Revin's mission is to bring superintelligence to the built world. Millions of operators across Home Services, Construction, and Remodeling have been underserved by prior generations of technology. We believe AI represents the most significant platform shift in a generation, and that the meaningful work lies in the thoughtful, context-aware application of that technology to real-world operations.
Revin provides operators with an end-to-end system of intelligence to automate and scale revenue. Our modular product suite spans Scheduling, Appointment Management, Membership Management, Inside Sales, Revenue Capture, Marketing, and Funnel Optimization.
Today, over $2.3B in customer revenue runs on Revin, making us the leading AI partner for enterprise operators. Our customers include Sears Home Services, Astara Capital, Del Air, Long Home Remodeling, ImproveIt Remodeling, and Sage Home, among others.
About the Role
We are hiring a Customer Success Manager to partner with Revin's largest and most complex enterprise accounts. This is a high-touch role centered on structured implementation, disciplined rollout execution, ongoing relationship management, and account expansion.
You will work with multi-location home services businesses, including family-owned operators, regional platforms, and private equity-backed rollups. In most cases, the customer purchasing Revin is managing a substantial operational footprint across brands, call centers, geographies, and systems. Your responsibility is to guide those customers through a rigorous adoption process, shape implementation plans that reflect their operational realities, and ensure they realize measurable value on a defined timeline.
This role suits someone who is direct, methodical, highly personable, and energized by working closely with operators who build and run real-world businesses. The right candidate combines strong interpersonal instincts with disciplined execution and takes pride in running a tight process from kickoff through expansion. This role reports into the Head of Customer Success.
What You Will Do
- Own the end-to-end relationship with enterprise customers as they implement and expand Revin across locations, brands, and teams.
- Lead structured onboarding and implementation planning, coordinating contract milestones, rollout waves, operational priorities, and cross-functional dependencies.
- Run a call-heavy cadence with customers, driving product understanding, sharing best practices, and moving deployments forward against defined milestones.
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