Customer Success Manager
Eve · Legal & compliance
Remote (US)
CSM$120k–$165k OTEStartup36 insiders to talk to
Still open · always hiring (they keep this posting up and hire in groups)
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Enterprise Customer Success Manager
Ivo · Legal & compliance
On-site in San Francisco · relocation offered
Customer success
Opens the job on Ivo's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a portfolio of mid-market and enterprise accounts for an AI contract review platform, driving onboarding, adoption, renewals and upsells.
Pay
Not listed
$190k-$230k from ATS, not labeled base or OTE
Where you work
On-site in San Francisco · relocation offered
Relocation: offered
Selling to
enterprise legal teams
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
3+ years
Visa
Sponsors visas
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at IvoWe found 23 current reps: 3 SDRs, 15 AEs, 1 SDR managers. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Ivo sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Ivo cheat sheet and the role-play guide.
Talk to someone at Ivo before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Why Join Ivo?
Contracts are the oldest business technology in human history. They allow us to collaborate: they define what we promise each other, how we work together, and what happens when things go wrong.
Ivo builds AI products that helps companies like Meta, Uber, IBM, Intel, DoorDash, Mitsubishi Electric, and Coinbase solve their most difficult contracting problems. We think that large language models have created an opportunity to fundamentally change how businesses collaborate with each other.
At Ivo you will work on challenging problems with colleagues who have high standards for each other, move fast, and care deeply about their craft.
The Opportunity
We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in customer success or account management. This role is central to ensuring that our customers derive maximum value from our product. This position involves onboarding, supporting, and ultimately guiding customers to achieve their use cases and business objectives.
What You'll Do
Customer Onboarding & Success Planning:
Lead customers through the onboarding process and establish success plans tailored to their goals and requirements.
Customer Support & Issue Resolution:
Act as the primary contact for customer inquiries, providing timely and effective resolutions to ensure optimal product usage.
Account Ownership:
Take over customer accounts and manage them to achieve long-term retention and satisfaction; act as the “quarterback” for assigned accounts, overseeing all aspects of their experience.
Customer Education:
Provide product demonstrations, lead training sessions, and guide customers through best practices, ensuring they become experts in our solution.
Product Advocacy & Business Reviews:
Develop and present resources such as support articles, best practices, customer documentation, and conduct regular business reviews to ensure the continued success of our users.
Strategic Growth Support:
Create and implement recovery plans and customer success plans to emphasize our product’s value and secure renewals and upsells.
Value Focused
: Have an in-depth understanding of your customers’ problems and environment in order to address them and deliver customer value
Trusted Advisor
: Serve as a trusted advisor by building relationships across your portfolio of customers, engaging with customers regularly, managing escalations and conducting regular meetings.
Usage and Adoption:
Drive user-level adoption of the platform throughout customer engagements to help maximize usage.
Voice of the Customer
: Serve as the voice of the customer internally by advocating for the most significant challenges our customers face.
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