Senior Customer Success Manager
Thrive Global · HR & payroll
Remote (US), must live near US-based, Eastern hours
CSM$125k–$150k baseGrowth stage1 insider to talk to
Still open · posted 5 months ago
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Customer success
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At a glance
What you'd actually do: Manage a team of CSMs owning mid-market and enterprise renewals and expansions, coaching them through deals and owning GRR/NRR targets.
Pay
Not listed
ATS lists $215K-$315K with equity and commission but doesn't label it base or OTE
Where you work
On-site in San Francisco
Selling to
recruiting and hiring teams
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
5+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at JuiceboxWe found 25 current reps: 7 SDRs, 13 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Juicebox sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Juicebox cheat sheet and the role-play guide.
Talk to someone at Juicebox before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Juicebox
Juicebox is on a mission to help teams
win the talent war
.
In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.
Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside
5,000+
customers from early-stage startups to Fortune 500 companies.
We are on the path to $100M in ARR
with 20%+ monthly growth
, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
Juicebox has raised over
$116M
in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.
About the Role
This is a front-line manager role for a CS team that owns the full revenue motion: expansions and renewals across a book of mid-market and enterprise customers. You'll manage a team of CSMs who are part consultant, part account manager, part AI workflow expert, and you'll be the person who makes them great. Expect to be in deals, on calls, and in the weeds with your team when it matters. You'll also be a builder. We're writing the CS playbook as we fly the plane and we need a manager who has a point of view on what great looks like and the drive to make it real. You report directly to the VP of CS.
You'll define what customer success looks like in an AI-first world at a hypergrowth company becoming a category leader. The foundation is already in place: customers love the product, relationships are strong, and commercial results speak for themselves. Your opportunity is to scale that into a world-class CS organization alongside a low-ego, collaborative team, working directly with a VP of Customer Success who previously built leading CS organizations at Gong, Slack, and Zendesk.
You Will…
Coach and develop your team:
Run deal reviews, listen to calls, and deliver direct, actionable feedback that elevates performance.
Own team performance:
Drive GRR, NRR, and expansion goals through accurate forecasting and strong pipeline management.
Be a player-coach:
Jump into complex renewals and expansions, helping CSMs navigate stakeholders, pricing, and negotiations.
Build the playbook:
Continuously improve renewal, expansion, QBR, success planning, and forecasting processes.
Partner cross-functionally:
Collaborate with Sales, Product, and leadership to improve the customer experience and shape GTM strategy.
You Have…
5+ years in Customer Success, Account Management, or Sales, including 2+ years managing a revenue-owning team. We care more about what you've built than your title.
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