Senior Customer Success Manager
Thrive Global · HR & payroll
Remote (US), must live near US-based, Eastern hours
CSM$125k–$150k baseGrowth stage1 insider to talk to
Still open · posted 5 months ago
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Customer success
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At a glance
What you'd actually do: Own a portfolio of talent-team and enterprise customers, driving onboarding, adoption, renewals and expansion for an AI recruiting platform.
Pay
Not listed
ATS lists $205K-$265K with equity and commission but doesn't label it base or OTE
Where you work
On-site in San Francisco
Selling to
recruiting and hiring teams
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
6+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at JuiceboxWe found 25 current reps: 7 SDRs, 13 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Juicebox sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Juicebox cheat sheet and the role-play guide.
Talk to someone at Juicebox before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Juicebox
Juicebox is on a mission to help teams
win the talent war
.
In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.
Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside
5,000+
customers from early-stage startups to Fortune 500 companies.
We are on the path to $100M in ARR
with 20%+ monthly growth
, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
Juicebox has raised over
$116M
in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.
About the Role
Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as trusted advisors and AI workflow experts.
Our customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners. As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously.
You'll help define what Customer Success looks like in an AI-first world at a hypergrowth company shaping a new category. Our customers love the product, embrace innovation, and genuinely enjoy partnering with us. You'll do it alongside a low-ego, collaborative team and work directly with a VP of CS who has built world-class organizations at Gong, Slack, and Zendesk.
You Will…
Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
Identify and close expansion opportunities across teams, stakeholders, and product offerings.
Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.
You Have…
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