Account Executive - Renewals
SPINS · AI & data
Remote (US)
CSM$135k OTEGrowth stage
Still open · posted 4 months ago
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Customer Success Manager (CSM)
Coworker · AI & data
Hybrid: San Francisco Office; must live near San Francisco, CA or Atlanta, GA (hybrid/remote flexibility)
Customer success$160k–$200k OTE
Opens the job on Coworker's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a portfolio of mid-market and enterprise AI-platform accounts, driving adoption, retention and expansion through QBRs and success plans.
Pay
$160k–$200k OTE
Posting says $160k-$200k estimated on-target earnings (ATS field labels it base); equity offered
Where you work
Hybrid: San Francisco Office; must live near San Francisco, CA or Atlanta, GA (hybrid/remote flexibility)
Selling to
enterprises
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
3+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at CoworkerWe found 3 current reps: 3 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Coworker sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Coworker cheat sheet and the role-play guide.
Talk to someone at Coworker before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Position:
Customer Success Manager
Location:
San Francisco, CA / Atlanta, GA (Hybrid/Remote Flexibility)
Type:
Full-Time
Experience:
3-10 Years in Customer Success, SaaS, or AI
Why Coworker?
Coworker is redefining how organizations work with AI. Our platform delivers the same chat, cowork, and code capabilities that enterprises need - at 80% lower cost with identical output quality. Coworker builds a context graph that deeply understands your work and company. It does 5x the work for the same spend by pairing every task with the right models and context. We're a fast-scaling startup with a powerful PLG engine and rapidly growing enterprise pipeline.
The Role
Own customer outcomes for Mid-Market and Enterprise organizations - from onboarding through multi-year expansion. We're seeking an experienced Customer Success Manager to drive adoption, retention, and growth across a portfolio of AI-forward accounts. You'll navigate complex, multi-stakeholder customer environments, align our solution with executive-level strategic goals, and serve as the voice of the customer internally. This role requires a blend of relationship building, consultative guidance, and cross-functional collaboration with the Product, Engineering, Sales, and Support teams.
What You'll Do
Customer Value Delivery:
Work closely with customers to understand and address their business objectives and challenges; ensure they realize measurable value from Coworker.
Relationship Building:
Develop multi-threaded relationships with customer stakeholders and executive sponsors; build champions and trusted advisor status.
Adoption & Expansion:
Drive product adoption through best-practice recommendations, QBRs, and success plans; identify and execute upsell and cross-sell opportunities.
Health & Risk Management:
Proactively monitor account health using usage metrics, support signals, and engagement data; flag risks early and execute mitigation plans.
Constructive Challenging:
Push customers to adopt best practices and make decisions that will ultimately benefit their organization; influence without authority.
Creative Problem Solving:
Leverage technical aptitude and project management skills to address complex issues both internally and externally.
Cross-Functional Advocacy:
Partner with Product, Engineering, and Support to escalate issues, advocate for customer needs, and influence roadmap priorities.
Forecasting & Reporting:
Develop and maintain accurate forecasts for retention, expansion, and health scores; deliver weekly account reviews.
What We're Looking For
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