Customer Success Manager, Enterprise

Remote (US)

Customer success$90k–$125k OTE

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At a glance

What you'd actually do: Manage a portfolio of larger school districts, tracking usage and health, building director-level relationships, closing renewals and finding expansion opportunities.

Pay

$90k–$125k OTE

$90k-$125k on-track earnings (treated as OTE)

Where you work

Remote (US)

Selling to

K-12 schools and districts

Experience asked

5+ years

Tools you'll use

Salesforce, Gainsight

Your game plan for this job

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Most people just hit Apply. Do these first and you show up with someone on the inside.

1
Pick 2–3 people at SchooLinks
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2
Send a short, curious note
Ask about their experience, not for a referral. We write it for you, with the role and what SchooLinks sells.
3
Have a 15-minute chat
Good questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The posting mentions Salesforce, Gainsight. How much of your day is in those tools?
- How is the team doing on quota? What separates the people who hit it?
4
Apply, ideally with a referral
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5
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Talk to someone at SchooLinks before you apply

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BD
Brian Duggan
Account Executive
📍 Austin, Texas
AE
● Lives in a team hub: Austin area (11 reps)
Account Executive at SchooLinks
Confirmed at SchooLinks Oct 18
JS
Jude Shafer
Account Executive
📍 Austin, Texas
AE
● Lives in a team hub: Austin area (11 reps)
Account Executive at SchooLinks
Confirmed at SchooLinks Oct 18
KW
Kate Weaver
Account Executive
📍 Austin, Texas
AE
● Lives in a team hub: Austin area (11 reps)
Account Executive at SchooLinks
Confirmed at SchooLinks Oct 18
LA
Luis Amador
Account Executive
📍 Austin, Texas
AE
● Lives in a team hub: Austin area (11 reps)
Confirmed at SchooLinks Oct 18
WG
Will Gray
Associate Account Executive
📍 Austin, Texas
AE
● Lives in a team hub: Austin area (11 reps)
Confirmed at SchooLinks Oct 18
HH
Haley Horaz
Customer Success Manager
📍 Greater Chicago Area
Customer success
Customer Success Manager | EdTech SaaS
Confirmed at SchooLinks Oct 19

"Lives near" uses the location on their public profile, not where they work from. From public search results. Is this you? Ask to be removed

Full job description

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations.

Your Responsibilities will include...

Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.
Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
Build and maintain director and executive level relationships at each of your districts.
Facilitate renewal process (quote, verbal approval, signature) for your districts.
Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
Continuously define, document problems and challenges faced by our districts.
Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

5+ Years Professional Experience in a Customer Success position
3+ years experience in implementation and customer success for a SaaS company
Experience in ClassLink/Clever, SFTP preferred
Experience or Ability to work in a remote environment
Strong interpersonal skills
Project management skills (understand task dependencies/sequence and manage of tasks)
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
Ability to close renewal and multi-thread to discover expansion opportunities
Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between August-October.

100% health care coverage for Employee

401K with company matching
Dental & Vision
Parental Leave
Subsidized gym membership
Remote work stipend
Annual team offsite

A reasonable estimate of the on track earnings range for this position is $90,000 - $125,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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