Manager, Customer Success
Asana · Communications & collaboration
Hybrid, 3 days/week in office: Chicago; must live near Chicago, TX office hybrid (Mon, Tue, Thu in office)
CSM$214k–$252k OTEMid-size94 insiders to talk to
Still open · posted today
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Customer success
Opens the job on Blockit's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own activation, adoption and retention for hundreds of customer accounts, run pilots and churn saves, and flag expansion opportunities to the sales team.
Pay
Not listed
Ask in your insider chat what's typical
Where you work
On-site in San Francisco
Selling to
professionals and teams
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
3+ years
Tools you'll use
Slack
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at BlockitWe found 2 current reps: 2 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Blockit sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- The posting mentions Slack. How much of your day is in those tools?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Blockit cheat sheet and the role-play guide.
Talk to someone at Blockit before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Blockit
Blockit is a Sequoia-backed AI time agent.
It learns your preferences and can autonomously coordinate meetings to any degree of complexity (timezones, group scheduling, IRL, etc) similar to an executive assistant – but never goes to sleep and responds instantly.
Blockit is the foundation of a massive platform of AI agents that will have access to the world's time. The more people who continue to link their calendars to the agent, the more powerful our network becomes.
Role
Blockit is seeking a Customer Success Manager to lead activation, adoption, and retention across our customer base. We're looking for someone with 3+ years in customer success, account management, or solutions at a software company. Experience standing up a function rather than inheriting one is a plus.
You will personally work with every contracted account we have — today that's hundreds of accounts, heavily concentrated in venture capital, private equity, financial services, and professional services firms, alongside a fast-growing base of AI and technology startups. You'll partner with our onboarding specialist to run pilots, fix problems, drive adoption, surface expansion signals for the rest of the GTM team, and be the voice that carries what they tell us back into the product.
Ideally, you are technical enough to figure out SSO or a broken calendar sync before you escalate it, commercially aware enough to recognize when an account is ready to grow, and analytical enough to write an SOP when a customer asks a usage question our dashboard can't answer yet. You are comfortable and excited by the speed of zero-to-one building in a startup environment and bonus points if you have a passion for productivity tools.
Our agent spreads virally, which means accounts land on you already curious and already using the product. Your job is to turn that curiosity into activated, deeply adopted teams — and to ensure the motion that lets the next ten people do it after you.
What you'll do:
Lead Enterprise onboarding, pilots, and rollouts end to end — setup, admin training, then adoption team by team: usage reviews with admins and chasing the pockets that haven’t linked calendars.
Serve as the primary contact for inbound support and agent-behavior feedback via email and Slack.
Handle churn with a real save motion: understand why, offer the right landing spot, and harvest the reason.
Build the machine: usage and retention reporting, templates, runbooks, and the QA loop behind our AI support agent.
What success looks like:
Accounts activate.
Within 90 days of close, most of an account’s users clear the value bar — five or more meetings scheduled. Account activation rate is the number you own.
Activation sticks.
Users hold that bar on a trailing 90-day basis. First-time activation is the start; sustained usage is the proof a team has actually changed how it schedules.
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