Customer Success Manager - Mid Market & Enterprise - West
GoGuardian · Education
Remote (US) — West Region, supporting schools and districts in Central California
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Customer Success Manager, Enterprise
LearnUpon · Education
Hybrid, 3 days/week in office: Salt Lake City; must live near Salt Lake City, UT (3 days per week in the office)
Customer success
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At a glance
What you'd actually do: Own a small portfolio of complex enterprise LMS customers, running business reviews and success plans to drive adoption, renewals and expansion alongside Sales.
Pay
Not listed
No pay figures in the posting
Where you work
Hybrid, 3 days/week in office: Salt Lake City; must live near Salt Lake City, UT (3 days per week in the office)
Selling to
HR and training teams
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
5+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at LearnUponWe found 28 current reps: 5 SDRs, 12 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what LearnUpon sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the LearnUpon cheat sheet and the role-play guide.
Talk to someone at LearnUpon before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Work Mode:
Hybrid, 3 days per week in our Salt Lake City office
Department:
Customer Success
About the Company
LearnUpon partners with over 1,600 organisations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results.
Read more about life at LearnUpon here.
About the Team
LearnUpon helps organizations train their employees, partners, and customers through a single, powerful platform.
The focus of the Customer Success team is on delivering measurable outcomes, long-term value, and predictable retention and growth, keeping customers at the center and maintaining a high bar for quality.
In this role, you will partner with some of our highest value customers highly concentrated within our Strategic engagement model to drive adoption, deliver success, and prepare accounts for renewal and expansion, approaching each interaction with ownership, curiosity, and a focus on meaningful results.
About the Opportunity
The Customer Success Manager, Enterprise manages a smaller portfolio of complex customers, ensuring they achieve meaningful business outcomes and long-term value through LearnUpon.
This role combines strategic account leadership, consultative engagement, and commercial ownership, building multi-threaded relationships and aligning to executive priorities.
You are accountable for renewal readiness and expansion, ensuring value is demonstrated, risk is managed, and opportunities are advanced in partnership with Sales.
In addition, you’ll be responsible for:
- Own a portfolio of Enterprise customers, ensuring they achieve defined outcomes and realize measurable value
- Build deep understanding of customer strategy and priorities, aligning LearnUpon to key business initiatives
- Lead structured success planning and executive engagement, including business reviews and long-term value planning
- Establish multi-threaded relationships across stakeholders, including senior decision-makers
- Drive renewal readiness through value demonstration, risk identification, and proactive planning
- Identify and shape expansion opportunities, partnering with Sales to drive growth
- Act as a strategic advisor, guiding decisions and helping customers navigate complex change
- Coordinate cross-functional teams to deliver a seamless customer experience
- Maintain strong operational discipline, including account planning, forecasting inputs, and visibility into customer health
Skills & Experience
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