Senior Customer Success Manager
SubBase · Real estate & construction
On-site in Fort Lauderdale, FL
CSMStartup2 insiders to talk to
Still open · posted 3 months ago
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Customer Success Manager
Hover · Real estate & construction
Hybrid, 3 days/week in office: san francisconew york; must live Within 50 miles of the San Francisco or New York City hub (fully remote not considered)
Customer success$97k–$120k base · $130k–$160k OTE
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At a glance
What you'd actually do: Manage a large book of mid-market property-software customers from onboarding to renewal, driving adoption, retention and expansion signals.
Pay
$97k–$120k base · $130k–$160k OTE
$97k-$120k base, $130k-$160k OTE
Where you work
Hybrid, 3 days/week in office: san francisconew york; must live Within 50 miles of the San Francisco or New York City hub (fully remote not considered)
Selling to
contractors and insurers
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
3+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at HoverWe found 15 current reps: 2 SDRs, 7 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Hover sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Hover cheat sheet and the role-play guide.
Talk to someone at Hover before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
Hover is looking for a Customer Success Manager to help our mid-market customers adopt, engage with, and realize value from Hover’s product suite.
This is a scaled Customer Success role for someone who is energized by solving problems across a large book of accounts rather than working deeply with a small number of enterprise customers. You’ll own the customer lifecycle from onboarding through renewal readiness, helping customers get started quickly, adopt the right products, and uncover opportunities for deeper value over time.
You’ll work closely with Renewal Managers, Solutions, Data, and Product to support customer outcomes, identify expansion signals, and turn customer feedback into insights that help Hover continue building a better platform.
You will contribute by
Driving Customer Onboarding and Adoption
- Lead onboarding for new customers, including training, implementation coordination, and integration setup.
- Help customers understand how to use Hover’s product suite to achieve their business goals.
- Drive product adoption across a large portfolio of mid-market accounts.
- Build repeatable approaches that help customers get to value quickly and consistently.
Managing a Scaled Book of Customers
- Prioritize a large book of accounts using customer health, usage, revenue opportunity, and support needs.
- Provide proactive lifecycle support while balancing inbound customer requests.
- Identify customer risks early and take action to improve engagement and retention.
- Meet customers where they are, including those who may be field-based, busy, or less structured in how they engage.
Partnering Cross-Functionally
- Partner with Renewal Managers on shared account strategy, adoption priorities, renewal readiness, and expansion opportunities.
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