Account Executive - Renewals
SPINS · AI & data
Remote (US)
CSM$135k OTEGrowth stage
Still open · posted 4 months ago
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Customer success
Opens the job on Enterpret's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a book of enterprise and PLG customers for an AI feedback-analytics platform, carrying renewal and expansion targets and building AI agent workflows with them.
Pay
Not listed
No figures given; 'highly competitive compensation' plus equity
Where you work
Must live near New York City
Selling to
product and CX teams
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
Not specified
Tools you'll use
Claude
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at EnterpretWe found 4 current reps: 2 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Enterpret sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- The posting mentions Claude. How much of your day is in those tools?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Enterpret cheat sheet and the role-play guide.
Talk to someone at Enterpret before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Enterpret
As the world moves to AI native applications, one element matters more than anything: the data. At Enterpret, we are unlocking the most impactful dataset for businesses, customer feedback. We centralize feedback across every source, like Twitter, Salesforce, Zendesk, Slack, Intercom, community forums, surveys, and Gong calls, into a single knowledge graph. On top of it we build an adaptive taxonomy for each customer and an agent platform that lets teams query, monitor, and act on customer intelligence wherever they work, whether that's inside Enterpret, in Slack, or in their own AI tools through our MCP server.
Our customers include companies like Canva, Notion, WisprFlow, ElevenLabs, OpenRouter, Western Union, and several other Product Led Growth decacorns and F500 companies.We are backed by Kleiner Perkins, Sequoia Capital India, and Unusual Ventures. Read more about our team, core values, and operating principles here.
The Role
We've built the agentic platform to deploy self improving customer experiences. Now we build systems that scale those solutions.How our CSMs actually work
The buck stops with you.
You will own and be accountable for the success of your customers. Not their happiness, their success.
You own a number.
CSMs at Enterpret carry real business targets. No red/yellow/green theater.
Your operating rhythm is agent-led.
Portfolio reviews, renewal prep, onboarding status, and upsell forecasting run on agents built against our own Knowledge Graph. You review, correct, and act on what the agents surface, and you improve the agents when they miss.
You build the automation you wish you had.
Our CSMs write and maintain their own agent skills: account briefs before every call, exec engagement mapping, usage reports for renewal conversations, churn risk sweeps, case study drafts. If you do something manually twice, we expect you to ask whether an agent should do it the third time.
You deploy agents with your customers, not just for yourself.
The product you support is an agent platform. You will help customers connect to Claude/Codex/Factory and their other AI tools through MCP, stand up custom agents on their feedback data (support QA coaches, VoC digests, launch monitors), and turn those into the use cases that drive renewal and expansion.
You tell stories with data.
Monthly and quarterly reviews are grounded in evidence from the customer's own feedback: quantified themes, quotes, and outcomes, not usage screenshots.
What Customer Success at Enterpret is
- Driving positive business outcomes for our customers. Increased revenue, reduced churn, and better user activation are more meaningful than monthly active users.
- Providing value that goes above and beyond what is currently possible within the product itself. We are the external representatives of our company, and we solve our customers' problems even when the product isn't quite there yet, increasingly by building agents that close the gap.
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