Senior Customer Success Manager

To be successful in this opportunity, you will have:

• 4+ years of proven experience in a customer success position supporting a technical product

• Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes

• Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed.

• Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks

• 3+ years of experience in IT and network security (OT experience is a plus)

• Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered

• Previous experience in a TAM or SE role is highly valuable

• Experience working with brand image and promoting value through customer experience

• Accountability, personal organization, and ability to multi-task.

• Self-driven and proactive nature.

• Excellent communication and interpersonal skills – able to compile and deliver technical reports and executive level presentations

• Leadership and Competency engaging with CxO to technical staff.

• Experience analyzing and optimizing processes in the Customer Success department.

• Patient and active listener.

• Passion for service.

Core Competencies:

• Active Listening and Communication

• Business Insight and Acumen

• Drive for Results (Get things done)

• Emotional Intelligence (EQ), Interpersonal skills and Empathy

• Objection Handling, Influencing and Negotiation

• Planning & Organizing

• Professional & Technical Expertise

• Relationship Building and Customer Focus

• Resilience and Adaptability

• Solution Orientated Mindset

• Teamwork, Collaboration and Cultural Alignment

Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $97,589 - $131,840. This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply.

Additional Compensation and Benefits

: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees.

In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.

Who we are and what we stand for:

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Our Global Benefits

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:

• Health & Wellness

• Financial

• Work-Life Balance

• Unparalleled Flexible Time-Off

Need to know information

Successful candidates will be subjected to background verification checks.

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