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What you'd actually do: Manage a portfolio of mid-market SaaS customers: onboard them, run business reviews, track health, and drive renewals and expansion.
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Popl is defining a new category we call In-Person Go-To-Market.
We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.
In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.
As a
at Popl, you will manage a portfolio of mid-market customers, ensuring they are onboarded, achieve their goals, maximize product adoption, and experience the full value of our solutions. Reporting to the
, you’ll collaborate closely with customers, internal teams, and decision-makers to drive gross revenue retention, usage, and satisfaction within your accounts.
Lead mid-market customers through a seamless onboarding process, aligning on goals and ensuring strong adoption.
Regularly track customer health metrics and proactively address risks to ensure long-term success.
Maintain regular touchpoints with key stakeholders and decision-makers to strengthen relationships and deliver value.
Conduct virtual training sessions, share best practices, and introduce new features to maximize product utilization.
Lead quarterly or semi-annual business reviews to recap progress, address challenges, and align on future goals.
Partner with the Account Management team to support renewal conversations and identify expansion opportunities.
Serve as the voice of the customer, providing feedback to Product, Sales, and Marketing to improve the overall experience.
Work with internal teams to resolve issues, implement solutions, and deliver a consistent customer journey.
Help create and standardize customer success best practices.
3+ years in customer success, account management, or a similar customer-facing role, preferably with mid-market customers.
Background in SaaS or technology, with experience managing customer accounts ranging from $10K-$100K ARR.
Passion for understanding customer needs and aligning solutions to deliver measurable outcomes.
Strong communication and interpersonal skills, with the ability to connect with a wide range of stakeholders.
Self-starter with excellent problem-solving skills and the ability to manage multiple priorities effectively.
Comfortable using data to track customer health, measure success, and inform decision-making.
Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms is a plus.
Comfort with QBRs/ABRs, health checks, account mapping and other common customer success processes.
Be part of a rocket-ship startup redefining how professionals connect and grow.
Work closely with experienced leaders and cross-functional teams to shape our financial strategy.
Make a measurable impact in a role critical to our long-term success.
Fully remote
Competitive salary
Meaningful equity
Full insurance & benefits
Unlimited PTO
$150 monthly wellness credit
Constant daily learning
Popl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Customer Success Professional
Customer Success at POPL
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