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What you'd actually do: Manage a high-volume book of SMB accounts for an AI contract platform, driving onboarding, adoption and retention through scaled touchpoints.
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Contracts are the oldest business technology in human history. They allow us to collaborate: they define what we promise each other, how we work together, and what happens when things go wrong.
Ivo builds AI products that helps companies like Meta, Uber, IBM, Intel, DoorDash, Mitsubishi Electric, and Coinbase solve their most difficult contracting problems. We think that large language models have created an opportunity to fundamentally change how businesses collaborate with each other.
At Ivo you will work on challenging problems with colleagues who have high standards for each other, move fast, and care deeply about their craft.
We’re looking for an energetic, customer-obsessed SMB Customer Success Manager to help us grow and retain our SMB customer base. This is a high-volume, high-impact role where you’ll own a large book of business and use creativity, data, and process to drive adoption and retention at scale.
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Manage a high-volume book of SMB accounts, running efficient, scalable touchpoint to drive adoption and retention.
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Guide new SMB customers through a streamlined onboarding experience, helping them get to value quickly.
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Monitor customer health signals (usage, engagement, support tickets) and proactively intervene to prevent churn.
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Build and maintain scalable resources - email sequences, help articles, webinars, and playbooks that serve customers at scale.
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Develop a deep understanding of each customer’s use case and help them unlock more value from the Ivo platform over time.
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Capture and relay customer feedback, feature requests, and common pain points to the Product and Engineering teams.
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Manage support inquiries efficiently, triaging issues and collaborating with the technical team on resolutions.
Would describe yourself as being relentlessly resourceful.
You have a strong internal sense of urgency. You have a bias towards doing things today, rather than tomorrow.
Experience working in a startup environment is preferred but not required.
Are excited about the adventure of building a company!
Final offer details are determined based on experience, expertise, and overall fit.
Meaningful ownership in a company that's scaling fast
We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.
Comprehensive medical, dental, and vision plans to suit the needs of you and your family.
Access to HSA and FSA accounts, plus life insurance coverage.
Save for the future with our 401(k) program.
We help make getting to and from the office easier and more convenient.
So you can take the time you need to recharge, stay healthy, and bring your best self to work.
Enjoy a vibrant Downtown San Francisco office with catered lunch five days a week, premium snacks and coffee, an in-building gym, and a dog-friendly environment.
What stage of growth is Ivo at?: We recently raised our Series B after growing 6x in 12 months.
Is this a chill gig?: Startups are very hard, especially if they’re growing fast. You’ll have a ton of responsibility, and there’s always an enormous amount of stuff to do. It’s hard work but the payoff is uncapped.
Ivo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Success Manager at Ivo
Customer Success Manager at Ivo
Customer Success Manager at Ivo
AI Contract Intelligence for the Enterprise
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