Client Success Manager
JustPark · Retail, restaurants & travel
Hybrid: Dallas, TX; must live near Dallas, Philadelphia, or New York City
CSMGrowth stage
Still open · posted 3 months ago
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Customer Success Manager - San Francisco
Flai · Retail, restaurants & travel
On-site in San Francisco; must live near San Francisco, CA
Customer success$85k–$135k OTE
Opens the job on Flai's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a book of car dealership accounts for an AI communications platform: onboard them, drive adoption, run QBRs, and handle renewals and expansion.
Pay
$85k–$135k OTE
$85k-$135k OTE plus equity
Where you work
On-site in San Francisco; must live near San Francisco, CA
Selling to
auto dealerships
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
Not specified
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at FlaiWe found 2 current reps: 1 SDRs, 1 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Flai sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Flai cheat sheet and the role-play guide.
Talk to someone at Flai before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Location:
San Francisco, CA
Type:
Full-Time
Work Arrangement:
In person
About Flai
AI has transformed B2B SaaS, but has struggled to penetrate the real-world industries that shape our lives. Flai is building the leading AI-native communications platform for car dealerships.
A $1.3 trillion industry, auto dealerships sell 96% of the 16 million new cars sold each year. Yet they universally run on outdated systems and manual processes, which is why dealerships spend $36B each year on operations. That’s our opportunity.
We launched our first voice AI product a year ago. Since then, we have deployed multiple products across hundreds of dealerships across the U.S. We’ve partnered with the 2nd largest automaker in the country and many of the leading dealership groups. We’ve raised from leading VCs including First Round Capital, Toyota Ventures, Y Combinator, Innovation Endeavors, SV Angel, and Liquid 2.
We’ve grown insanely quickly with a small, scrappy team and continue to move at that pace.
Role Overview
We're hiring a Customer Success Manager to be the connective tissue between us and our customers, sitting right at the center of one of the fastest-moving stories in AI right now. Working shoulder to shoulder with a founding team that moves fast and never sits still, you'll get to onboard and scale accounts, drive real adoption and outcomes, and run the playbooks and processes that make Flai the standard for AI in this industry. You'll have a genuine voice in how the product evolves based on what you're seeing and hearing inside stores every day.
What You'll Do
Own onboarding and rollout: Lead the show from kickoff to go-live across single rooftops and groups, owning timelines, integrations, training, and launch day.
Drive adoption and outcomes: Get dealerships genuinely hooked on using Flai daily, and prove it with data, missed-call capture, appointment set rate, response time, show rate, retention.
Be the quarterback for your customers: Build real relationships with the people running these dealerships, GM, GSM, Fixed Ops Director, Service Manager, BDC Manager, and become the person they trust most.
Run the operating cadence: Set the rhythm with weekly check-ins, launch reviews, and QBRs, and keep everyone accountable to the metrics and the next moves.
Handle escalations like an operator: Be the calm, fast, trusted voice when something breaks, triaging issues and working hand in hand with product and engineering.
Follow the playbook, and help sharpen it: Execute Flai's onboarding, training, renewal, and support processes with real rigor, and get a direct hand in making them sharper as you learn what actually works.
Renew and expand: Own retention and growth across your accounts, multi-rooftop rollouts, new use cases, more volume, and be the one who spots the opportunity first.
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