Customer Success Manager | Housing

Proactively identify underperforming customers and execute plans to improve the customer’s success in order to prevent churn

Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and proving client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap

Attract top-tier talent to join our driven team

Move at rocket speed, build something massive.

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

3+ years of technical B2B client-facing experience with a SaaS product

Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment

Strong written and verbal communication skills including the ability to communicate technical language to non-technical customers

Ability to read and understand technical documentation and analyze data sets

Currently manage a book of business of

at least $3.5M ARR

Must thrive in working in a fast-paced environment

Ability to prioritize effectively and get things done

Willingness to work in person at our office 4-5 days a week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

Equity in the company

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401k benefits

Fitness & home services stipend to cover part of your expenses so you can focus on what matters

A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office

Unlimited vacation and paid holidays

We'll cover relocation packages and make the move exciting, not painful

Job Compensation Range

The salary range for this role is $110,000 - $165,000 ($140,000 - $195,000 OTE). EliseAI offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and commission for the TCSM role. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

Employment with EliseAI is on an “at-will” basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will also consider qualified applicants in accordance with the Austin Fair Chance Hiring Ordinance.

If you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, please contact us at interview.accommodations@meetelise.com.