← Aircall
Aircall role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
A cloud phone system built for sales and support teams, connecting to tools like CRMs and help desks.
Who you'd be calling
Heads of Sales, Support managers, operations leads and owners at small and growing businesses
Your opener
“Hi Morgan, this is Alex from Aircall. I'm calling out of the blue. We help sales and support teams run their calls from the cloud and log them in tools like their CRM automatically. Do you have a minute?”
Problems you solve for them
- Calls aren't logged, so customer history gets lost
- Hard to manage a team's calls across locations or remote work
- Traditional phone systems don't connect to CRM or support tools
Discovery questions to ask
- How does your team make and take calls today?
- When a rep finishes a call, how does it get logged in your CRM or help desk?
- How do you keep an eye on call volume and missed calls?
Objections they'll throw at you
“I'm busy right now.”
→ Understood, I'll be quick. Can we pick a better time, maybe tomorrow morning?
“We're not interested.”
→ Fair. Can I ask whether phones are already running smoothly, or whether it's just not a focus right now?
“We already use something (like Dialpad or RingCentral).”
→ That's helpful to know. Does it connect well with your CRM, or does your team still log calls manually?
“Send me an email.”
→ Happy to. What tools does your team use day to day, so I can make it relevant?
Competitors worth knowing
Dialpad, RingCentral, JustCall, OpenPhone
Interview tips for this company
- Know that Aircall's pitch is its integrations with CRMs and help desks, so be ready to name a couple of common tools it works with.
- Practice speaking to both sales leaders and support leaders, since they care about different things: pipeline versus response times.
Written from public information about Aircall to help you practice. Ask an insider what their role play looked like; it's the best prep there is.