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At a glance
What you'd actually do: Research, prospect and qualify accounts by phone and email, including senior executives, to book pipeline meetings for PagerDuty Account Executives selling incident management software.
Pay
$47k–$60k base
$46.8k-$60.4k base; may also be eligible for bonus/commission
Where you work
Hybrid: Atlanta or San Francisco; must live near Atlanta or San Francisco (hybrid office locations)
Selling to
IT and engineering operations teams
How you'd sell
Inbound + outbound
Experience asked
1+ years
Your game plan for this job
0 of 5 done
Most people just hit Apply. Do these first and you show up with someone on the inside.
1
Pick 2–3 people at PagerDuty
We found 42 current reps: 8 SDRs, 30 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
2
Send a short, curious note
Ask about their experience, not for a referral. We write it for you, with the role and what PagerDuty sells.
3
Have a 15-minute chat
Good questions for this role:
What does a normal day look like for you?
How did you land the job? What stood out in your interviews?
How is the team doing on quota? What separates the people who hit it?
How long do SDRs usually stay before moving up to AE?
4
Apply, ideally with a referral
If the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
About the job
PagerDuty is seeking a
Sales Development Representative
to join our diverse, customer-focused team. In this role, you will report to our Manager, Commercial Sales Development. Your focus will be on generating new business opportunities through inbound and outbound motions among a group of accounts that fit our ideal customer profile. Daily responsibilities include researching, prospecting, qualifying leads, and initiating conversations to help build a pipeline for our Account Executives.
Do you have a proven track record of success working with new logo accounts? Are you skilled in prospecting, organizing, and enjoy achieving victories? This is an exceptional opportunity for someone who is passionate about technology, has experience in lead generation for complex solutions, and can provide consultative guidance in early sales conversations. If you possess excellent time management skills, understand how to qualify opportunities effectively, and are energized by building pipeline, we would love to talk to you!
Key Responsibilities
Value Selling
– Focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenges.
Understanding the problems and focus areas of your stakeholders and effectively communicating how PagerDuty will support and address those company priorities
Aligning use cases with the appropriate service offering
Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method
Sales Effectiveness
– Establishing, overseeing, and maintaining genuine connections with prospects
Develops a proactive point of view on solutions based on customer's biggest pain points
Encourages positive conversations between new or potentially new customers and sales teams, leading to solutions aligned with the customer's strategic vision
SDR/BDREntry-level friendly$87k–$110k OTELarge company124 insiders to talk to
Still open · posted today
Ensuring complete customer satisfaction in all interactions
Sales Execution
– Ensuring that one’s own and others’ work and information are complete and accurate; careful preparation for meetings and outreach; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives
Prospecting - calling and emailing executives at senior levels across various lines of business using scaled techniques and tools
Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC Framework)
Qualifying inbound and outbound opportunities to support Account Executives
Prioritizing accounts and allocating appropriate outreach efforts
Basic Qualifications
1-2+ years strong background in lead generation and prospecting
1+ year experience with common SaaS software tools:
SFDC
Outreach / Salesloft
Tableau
DemandBase / 6Sense
Preferred Qualifications
Proven ability to quickly gain trust with senior leaders, internal and external
Highly organized with exceptional follow-up skills
Passion for cloud technologies
The base salary range for this position is 46,800 - 60,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we
cannot
employ candidates residing in:
Location restrictions:
Australia:
Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
