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Senior Customer Success Manager

BVNK · Fintech & payments
Hybrid: NYC / San Francisco; must live near NYC or San Francisco
Customer success

Opens the job on BVNK's own careers site. Some companies ask you to create an account or click through another page first.

At a glance

What you'd actually do: Manage a portfolio of banking, crypto, payments and FX customers, driving adoption and renewals while reducing churn alongside account managers.

Pay
Not listed
No pay figures given; only 'competitive salary'
Where you work
Hybrid: NYC / San Francisco; must live near NYC or San Francisco
Selling to
enterprises and fintechs
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
Not specified

Your game plan for this job

0 of 5 done

Most people just hit Apply. Do these first and you show up with someone on the inside.

  1. 1
    Pick 2–3 people at BVNK
    We haven't found reps here yet. Search LinkedIn for "sales development BVNK".
  2. 2
    Send a short, curious note
    Ask about their experience, not for a referral. We write it for you, with the role and what BVNK sells.
  3. 3
    Have a 15-minute chat
    Good questions for this role:
    • What does a normal day look like for you?
    • How did you land the job? What stood out in your interviews?
    • The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
    • How is the team doing on quota? What separates the people who hit it?
  4. 4
    Apply, ideally with a referral
    If the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
  5. 5
    Prep for the role play
    SDR interviews almost always end in a mock cold call. Practice with the BVNK cheat sheet and the role-play guide.

Talk to someone at BVNK before you apply

A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.

We haven't confirmed any current SDRs or AEs at BVNK yet. Try LinkedIn search: "sales development" + "BVNK".

Full job description

About us:

BVNK is the stablecoin-powered financial stack for enterprises. We're now part of Mastercard, and together we're building a network for every form of money – one that delivers more reach, more capability and more choice.

We enable businesses to build financial products, unlock new markets, and move money in seconds across 130+ countries, with 40+ licenses for fiat and digital assets globally. Processing billions annually, we empower enterprises worldwide to send, receive, convert, and settle stablecoins and fiat seamlessly through a single integration.

Our mission is to accelerate global money movement, and we're assembling a world-class team to make it happen.

Trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire, we deliver the infrastructure that makes new forms of money usable within the financial systems customers already rely on today.

By combining Mastercard's global payment reach and trusted networks with BVNK's stablecoin infrastructure, we're building the trusted operating layer for the evolution of money movement, helping customers participate in emerging digital networks without having to rebuild their businesses around every new innovation.

We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.

We're incredibly honored to have been recognized by:

  • CNBC World's Top Fintech Companies (2026)
  • FXC Intelligence Top 100 Cross-border Payment Companies (2026)
  • Newsweek's The Top 100 Global Most Loved Workplaces (three years running, most recently 2025)
  • LinkedIn as one of the Top 20 Startups in the UK (2025)

About this role in the team:

The Customer Success Team sits at the heart of the action at BVNK, creating the link between the customer and BVNK. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Sales throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn. This position will specifically be supporting our clients in the payments, banking, crypto or FX space.

Key Areas of Responsibilities:

  • Expertly manage a portfolio of banking, crypto, payments or FX accounts, developing relationships, managing stakeholders and identifying advocates
  • Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales
  • Identify/track adoption and growth opportunities within existing clients
  • Organize monthly/quarterly reviews with customers to minimize friction and churn risk
  • Work with Account Managers to identify upsell and renewal opportunities
  • Represent the customer internally as a stakeholder for product, marketing and other internal teams in order to ensure customers are always central to what we do
  • Work with our marketing department to ensure client communication is timely and targeted
  • Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
  • Help identify patterns for success and best practice within portfolio, to improve processes and prioritise activities

What we need from you:

  • Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
  • Experience supporting Banking, Crypto and/ or Payments customers
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Analytical mindset with the ability to derive insights from data.
  • Familiarity with CRM software and tools.
  • Knowledge of Payments is a plus.

What you can expect from us:

  • Fair and

competitive salary

at every stage of your growth

Flexible working

hours, with hybrid working at its heart

  • A

culture

built on passionate growth minded people

  • A

flexible approach to holiday

  • Opportunities to travel to our

offices around the world

to collaborate with your colleagues

  • An

open and creative environment

where you can help us define the future of BVNK, it’s culture, and it’s opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

View the original posting ↗

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