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What you'd actually do: Own a high-volume book of SEO platform customers, driving adoption and retention, running QBRs, and partnering with the Strategic Account Manager on growth.
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BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.
What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.
This role requires at least 3 days onsite in our Cleveland office.
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
As a Customer Success Manager on the OmniChannel team at BrightEdge, you’ll serve as a trusted partner to a diverse portfolio of clients, building strong relationships and helping them get the most value from the BrightEdge platform. You’ll manage a high-volume book of business, balancing day-to-day client needs with proactive engagement, strategic guidance, and ongoing platform adoption. From onboarding and education to problem-solving and long-term partnership, you’ll help clients navigate their goals, connect them with the right resources, and ensure they see meaningful value from BrightEdge.
— Develop trusted relationships with key stakeholders and understand their goals, priorities, and business needs.
— Partner with customers to define digital marketing success and demonstrate the value BrightEdge brings to their business.
— Increase engagement, usage, and adoption across a diverse portfolio of customer accounts.
— Monitor engagement and adoption to identify risks, strengthen relationships, and proactively address opportunities.
— Collaborate with the Strategic Account Manager on retention and growth opportunities.
— Develop and deliver presentations, best practices, rollout plans, QBRs, and other customer-facing materials.
in Customer Success, Client Services, or a similar client-facing role supporting enterprise-level customers
— Experience managing multiple customer accounts with a focus on retention, engagement, and platform adoption
— Strong communication and presentation skills with the ability to build relationships across POCs, stakeholders, and executives
— Comfortable managing a high-volume book of business in a fast-paced environment while proactively addressing customer needs and challenges
— Background in a digital marketing agency, SaaS, or digital marketing platform, with experience educating clients, understanding their goals, driving adoption, and troubleshooting platform or support issues
How we work
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.
