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What you'd actually do: Own a portfolio of enterprise accounts, drive platform adoption, run executive business reviews, and find expansion opportunities with Sales.
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Conductor is the leading enterprise AEO platform. Today’s top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines. From tracking visibility in LLMs to real-time monitoring of technical site health and scaled AI content creation, Conductor provides a single source of truth that fuels digital growth—all from one platform.
Conductor is a mission-driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving the lives of everyone in our orbit—our customers, our customers' customers, our employee-owners, and our communities.
We are seeking a high-impact
to act as the primary strategic and operational advisor for our enterprise customers. Combining executive account management and deep strategic platform enablement, this hybrid role bridges commercial vision with hands-on value delivery. You will own the holistic customer partnership—aligning organic marketing goals with Conductor’s AEO solutions, driving platform adoption, uncovering expansion opportunities, and ensuring exceptional executive outcomes.
Act as the primary business and technical owner of assigned enterprise accounts. Define and implement clear account business plans that align customer strategic objectives with Conductor's platform capabilities.
Cultivate trusted, long-term relationships with C-level executives, marketing leaders, and key sponsors. Conduct structured business reviews (QBRs/EBRs)
Leverage deep understanding of customer business strategy to identify new business opportunities, expansion paths, and platform upgrades in partnership with Sales and Pre-Sales.
Serve as the primary subject matter expert on Conductor’s AEO features, leading strategic onboarding, user enablement, standard methodology training, and driving platform adoption across enterprise teams.
Champion client needs internally, collaborating seamlessly with Dedicated Renewal Specialists, Professional Services, Solutions Consulting, and Product teams to resolve complex challenges and maintain exceptional customer satisfaction.
Construct compelling reports and customized dashboards to find the “story” in data, directly tying AEO and technical SEO performance to tangible business impact and ROI.
Proactively monitor account health metrics, platform utilization trends, and operational risks to ensure long-term account vitality and value realization.
f experience in Enterprise Account Management, Customer Success, or Strategic Consulting within a B2B SaaS environment.
Deep proficiency in Digital Marketing, with hands-on expertise or strong familiarity in SEO, AEO, content strategy, and web/IT infrastructure.
Proven track record of consulting directly with C-suite executives and IT/procurement stakeholders, conveying complex technical concepts clearly and persuasively.
Strong proficiency in Salesforce and enterprise analytics platforms. Comfortable navigating web-based technical conversations.
Adept at account planning, discovery, value-mapping, and identifying account expansion opportunities (while leaving renewal mechanics to specialists).
BA/BS degree or equivalent experience. Willingness to travel (10%+) for on-site client business reviews and adoption workshops.
The future of work is transformed at Conductor, and we don’t just use AI - we weave it into everything we do. We prioritize hiring individuals who stay ahead of the curve, seeking "AI leading" talent who are curious, adaptable, and skilled at utilizing AI to amplify their specific roles. Because we are committed to this tech-forward environment, every candidate’s journey includes a dedicated assessment of their AI literacy and competency by a specialized panel of experts to ensure you are ready to thrive and lead at Conductor.
: Conductor maintains competitive, performance-based compensation programs.
The
for this role is
In addition to the base salary, this role is also eligible for a variable bonus based on attainment of quota and performance targets.
With full achievement of your quota, your
can range from
Actual base salary offered may vary within this range based on education, knowledge, skills, abilities, relevant experience, internal equity, and geographic location, among other factors. The actual compensation, if offered a position, will be based on these factors.
Conductor LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance. In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.
https://www.conductor.com/legal/warning-fraudulent-job-offers-recruiting-scams/
Senior Customer Success Manager @ Conductor
Customer Success Manager at Conductor
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