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What you'd actually do: Manage a small portfolio of new B2B SaaS clients, drive gifting spend and usage against quarterly targets, and upsell new use cases.
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Flexible hybrid, with in-office collaboration in our Manhattan office as needed
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.
We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether its engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.
Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by our world-class team across New York, London, and Lisbon.
We’re growing, and we’re currently looking for a Client Success Associate to join us.
As a Client Success Associate at Reachdesk, you’ll join our team in an entry-level, commercially focused position with a clear path to grow quickly into a Client Success Manager role based on performance.
This is a great opportunity for someone early in their career who is ambitious, goal-oriented, resourceful, and eager to build a foundation in SaaS, client success, commercial account management, and solution-based selling.
You will start by learning the Reachdesk platform, supporting onboarding, and managing a smaller portfolio of new clients, helping them get set up, trained, and actively using Reachdesk for gifting and branded merchandise programs.
As you ramp, you will quickly move into the commercial side of Client Success: learning how to sell gifting and branded merchandise solutions through expertise, creativity, and outcome-based recommendations that drive spend and support client goals.
By consistently meeting or exceeding targets, you can earn your way into a Client Success Manager role, typically within six months. In that role, you will take on an expanded client portfolio, own client strategy, drive usage and spend, and ensure a high-quality client experience.
Compensation is based on standardised salary ranges by role, level, and location, benchmarked against similar-sized companies. Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range.
Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.
Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review Reachdesk’s Privacy Policy here:
www.reachdesk.com/candidate-privacy-policy
US Salary
$60,000—$85,000 USD
Client Success Manager | Reachdesk
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