Senior Customer Success Manager
Spring Health · Healthcare
Remote (US)
CSMGrowth stage51 insiders to talk to
Still open · posted today
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Customer Success Manager
Layer Health · Healthcare
Hybrid, 3 days/week in office: Boston or NYC; must live near Boston or New York City (in-person teams)
Customer success$120k–$160k base
Opens the job on Layer Health's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a book of existing hospital and health-system customers, driving adoption and renewals for an AI chart-review platform and handling escalations.
Pay
$120k–$160k base
$120k-$160k salary range, no commission mentioned
Where you work
Hybrid, 3 days/week in office: Boston or NYC; must live near Boston or New York City (in-person teams)
Selling to
health systems, hospitals
Experience asked
3+ years
Tools you'll use
Smartsheet, Notion, Slack
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at Layer HealthWe haven't found reps here yet. Search LinkedIn for "sales development Layer Health".
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Layer Health sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The posting mentions Smartsheet, Notion, Slack. How much of your day is in those tools?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Layer Health cheat sheet and the role-play guide.
Talk to someone at Layer Health before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About us
Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately and scalably synthesize information from medical records, with the mission to reduce friction everywhere in healthcare. Our LLM-powered platform is solving chart review once and for all, across use cases. For health systems, our first product dramatically accelerates clinical registry abstraction in areas ranging from surgery and cardiology, to oncology. Our long term vision is for our AI layer to safely transform patient care and minimize unnecessary heartbreak. Layer Health’s diverse founding team brings expertise across machine learning, UI/UX, large language models, and medicine.
Layer Health is adding a Customer Success Manager to our current team of two. Reporting into the Head of Customer Success, you will be pivotal in driving our customer experience and maintaining their long-term partnership with Layer Health, focused on relationship management, and adoption/renewals. You'll own key existing hospital and healthcare customers, working with internal and external teams to relay product feedback, build metrics and report out on success and ultimately inform the framework of our Customer Success strategy. This is a unique opportunity to join an early stage startup that's reached a major growth inflection point.
Here’s a collection of articles about our product, mission, recent funding round, etc.
Job Description
What you'll do:
- Own existing customer relationships to create successful partners
- Serve as the primary point of contact for customer, including questions, issues and escalations
- Proactively identify opportunities to drive customer satisfaction and retention
- Manage cross functional efforts in service of customer success, including
- Establish trust and credibility with healthcare stakeholders, including clinicians, IT teams, and operations leaders
- Help build internal processes and playbooks as we scale the function
What you'll need:
- 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing implementations/support role
- Excellent communication and relationship-building skills
- Comfortable working in a fast-paced, evolving startup environment
- Strong project management instincts; ability to drive despite ambiguity
- Curious, proactive, and energized by solving complex problems
- You’re looking forward to working with our in-person teams in Boston or New York City (this role is hybrid three days per week in either location).
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