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What you'd actually do: Be the main post-sale contact for enterprise retail and healthcare clients of a voice AI platform: configure the product, prove ROI, and expand relationships.
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Senior Client Success Manager
: Vice President of Customer Success
: Brooklyn, NY -OR- Marina del Rey, CA (Onsite M-F)
There are 3 runaway categories in B2B AI — coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.
The market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early.
We built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true.
As a Senior Client Success Manager at Flip - you will ensure that Flip is the most impactful tool in our enterprise client's tech stack. Delivering business impact through our product, identify the problems they’re looking to solve, configuring our product to optimize performance, and collaborate with our Product and Engineer teams to constantly raise the bar. Serving as the main point of contact post sales both virtually and in-person, consistently showing up for our customers.
We are hiring for both our Healthcare and Retail verticals. We follow the same interview process for both and are actively looking to hire for both business units.
Nice to have: (Healthcare Vertical Specific - Not Required)
Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval.
Compensation Range:
$110,000—$150,000 USD
Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.
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