Senior Customer Success Manager
Spring Health · Healthcare
Remote (US)
CSMGrowth stage51 insiders to talk to
Still open · posted today
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Customer Success Manager
Vitalize · Healthcare
Hybrid: San Francisco HQ; must live near San Francisco HQ (travel 50% initially, 25% ongoing) · relocation offered
Customer success
Opens the job on Vitalize's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own adoption, ROI, renewals and expansion for 5-7 enterprise health systems using an AI labor and capacity platform, with executive-level reviews.
Pay
Not listed
ATS shows $175k-$220k plus equity with no base/OTE label; posting doesn't say salary, so left null
Where you work
Hybrid: San Francisco HQ; must live near San Francisco HQ (travel 50% initially, 25% ongoing) · relocation offered
Relocation: offered
Selling to
hospitals and health systems
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
5+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at VitalizeWe haven't found reps here yet. Search LinkedIn for "sales development Vitalize".
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Vitalize sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Vitalize cheat sheet and the role-play guide.
Talk to someone at Vitalize before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Vitalize
Our Vision: Unlock Healthcare's Full Capacity
Health systems still run critical operations like staffing, labor planning, and capacity on spreadsheets, phone calls, and guesswork.
Vitalize is building the AI operating system for how health systems manage labor and capacity. The impact is real: we save hospitals millions in unnecessary labor spend, give clinical leaders back 10–20 hours every week, and are often the reason staff and leaders stay.
We’re trusted by leading health systems across the country and have raised more than $31M from top healthcare and technology investors, including our own custo
Our Values
We hire and grow everyone against the same four values. Each one comes from a real Vitalize story—interview with us to hear them!
🚗 Push the Car.
Step in regardless of role. We help wherever we're needed, own problems end to end, and don't stay in our lane. People can count on us.
🏥 Premier 1K.
We show up for our customers, always. Nearly everyone visits a customer site in their first month, and customer feedback informs everything we do.
🗣️ Run Towards the Ugly.
Name the ugliest truth first, then propose the fix. Candor over comfort—we call out what's broken, and never get complacent. This shapes our craft.
💡 Think Bigger Fridays.
See the gap, fill it—no permission required. Every decision is an experiment: we run it, let the results decide, and drive real impact from day one.
About Vitalize's Customer Success Team
Customer Success turns successful deployments into durable, growing partnerships. We own adoption, value realization, executive relationships, retention, and identifying opportunities to expand Vitalize across the health systems we serve.
Our CSMs become experts in their customers’ operations—working from the frontline to the C-suite to understand what matters, prove measurable ROI, and help health systems get more value from Vitalize over time. As our customer base grows, Customer Success will be central to making Vitalize an indispensable strategic partner to every health system we serve.
The Role
You’ll join Vitalize’s early Customer Success team and own a portfolio of ~5–7 enterprise health systems. These are complex, multi-hospital organizations where Vitalize is deployed across thousands of frontline users and works with stakeholders from nurse managers to C-suite executives.
You’ll own the customer lifecycle from contract signature onward — partnering closely with Deployments through implementation and go-live, then leading the long-term relationship across workforce transformation, adoption, value realization, executive engagement, retention, and expansion. You’ll also work closely with Customer Support to ensure issues are resolved quickly and systematically.
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