Senior Customer Success Manager
Spring Health · Healthcare
Remote (US)
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Customer Success Manager
Claim Health · Healthcare
On-site in New York City; must live near New York City (in-person)
Customer success
Opens the job on Claim Health's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a portfolio of home health and hospice agencies after go-live, running business reviews and driving renewals and expansion to new branches and products.
Pay
Not listed
Competitive salary + meaningful equity; no figures given
Where you work
On-site in New York City; must live near New York City (in-person)
Selling to
home health, hospice, skilled nursing
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
2+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at Claim HealthWe haven't found reps here yet. Search LinkedIn for "sales development Claim Health".
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Claim Health sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Claim Health cheat sheet and the role-play guide.
Talk to someone at Claim Health before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Customer Success Manager
Location:
NYC (In-Person)
Compensation:
Competitive salary + meaningful equity
Stage:
YC-backed, early-stage
About Claim Health
Claim Health is the AI Revenue Platform for Post-Acute Care.
With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations.
We’re building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters.
About the Role
We're hiring our first Customer Success Manager to partner with our agencies after they go live and take each one to the next level.
Our platform powers a large share of each agency's revenue cycle: referral intake, eligibility and benefits verification, insurance mapping, prior authorization, and admit decisions. As agencies grow with us, there's always more value to unlock, whether that's new referral sources, new branches, new service lines, or more of their workflow running on Claim Health. You'll own that growth.
You'll be a strategic partner to agency leadership, backed by data. You'll bring each agency a clear picture of its performance, a plan for where to go next, and the follow-through to get there. You'll work side by side with our operations, product, and engineering team, and what you learn from customers will directly shape what we build.
This role is ideal for someone with 2 to 5 years in customer success, account management, or revenue cycle operations who wants real ownership over customer outcomes at an early-stage company.
What You’ll Do
Own Agency Partnerships
Serve as the strategic partner to home health and hospice agency leadership, from intake directors to executives
Build trusted, long-term relationships and be each agency's advocate inside Claim Health
Own renewals, expansion, and references, all of which follow from delivering results
Drive Performance & Growth
Build a growth plan for each agency with clear goals to help them increase admissions and revenue.
Run monthly and quarterly business reviews that show the impact we've delivered and agree on what's next
Find opportunities to deliver more value: new referral sources and portals, more automated workflows, and new ways of working for intake teams
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