Customer Success Manager
Worth AI · Fintech & payments
Remote (US); offices in Orlando, FL
CSMStartup
Still open · posted 21 days ago
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Senior Customer Success Manager
Inscribe · Fintech & payments
Hybrid, 3 days/week in office: San Francisco; must live near San Francisco, CA (hybrid, 3 days per week in office)
Customer success$126k–$140k base · $180k–$200k OTE
Opens the job on Inscribe's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own post-sale relationships with enterprise fintech and bank customers: onboarding, quarterly reviews, renewals, and expansion deals for a fraud detection product.
Pay
$126k–$140k base · $180k–$200k OTE
$126k-$140k base, $180k-$200k OTE (about 70/30 split), uncapped commission, equity
Where you work
Hybrid, 3 days/week in office: San Francisco; must live near San Francisco, CA (hybrid, 3 days per week in office)
Selling to
fintechs and banks
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
5+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at InscribeWe haven't found reps here yet. Search LinkedIn for "sales development Inscribe".
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Inscribe sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Inscribe cheat sheet and the role-play guide.
Talk to someone at Inscribe before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Inscribe
At Inscribe, we're on a mission to catch fraud with confidence. In 2017, we set out to build the first document fraud detection product. Today, we process millions of applications each year and work with many of the leading fintechs and banks across the U.S. We believe the game of cat-and-mouse in fraud requires a fundamentally new approach. With care for our customers, attention to detail, and grounded execution, we’re reimagining how fraud is detected and prevented.
Inscribe is trusted by leading banks and fintechs, including Coinbase, Plaid, Bluevine, and Ramp. Inscribe is backed by Threshold Ventures, Uncork Capital, Y Combinator, Crosslink Capital, and Foundry, and is headquartered in San Francisco, CA.
The Opportunity
Inscribe is seeking our second entrepreneurial senior customer success manager to help drive our enterprise and strategic customer success initiatives. You will be a core member of our GTM team and collaborate closely with our customers to ensure they are successful and receive maximum value from Inscribe. You will work with teams across Inscribe to coordinate support for customers and relay feedback to the sales, product, and engineering teams. You’ll be responsible for the post-sale customer lifecycle and aligning internal efforts to drive customer success. This will be a high impact role with the mandate to build a world-class customer success function from the ground up. We have ambitious goals as a company that are dependent on our customer's happiness, and in turn dependent on a strong customer success team.
Responsibilities
Help lead our post-sale engagements to ensure our customers are successful
Build close relationships with our customers to understand their needs with the goal of maximizing value
Manage the onboarding and implementation process, including the design and execution of personalized plans for key enterprise accounts
Drive adoption and engagement by acting as a trusted customer advisor and become an expert in fraud detection and automation
Proactively build pipeline, identify and close opportunities for account expansions and growth
Perform quarterly business reviews with our customers to align on performance metrics, business needs, product roadmap and feedback
Act as a voice of the customer within internal team discussions. Collaborate with the product team to address customer feedback and incorporate insights into our product roadmap
Triage lead on technical issues with the customer and be able to loop in appropriate team members based on the customer’s needs
Own key success metrics such as retention, renewals, and account growth and report on customer health through weekly deal reviews and ad-hoc customer reviews
About You
5+ experience in a B2B customer success or strategic account management role
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