Senior Customer Success Manager
Spring Health · Healthcare
Remote (US)
CSMGrowth stage51 insiders to talk to
Still open · posted today
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Customer success$100k–$150k base
Opens the job on BranchLab's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own relationships with pharma manufacturers, agencies and media partners, drive onboarding and platform adoption, run business reviews, and find expansion opportunities.
Pay
$100k–$150k base
$100K-$150K base per ATS, plus equity and commission
Where you work
Hybrid: NYC; must live near NYC (hybrid in office)
Selling to
pharma and healthcare marketers
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
Not specified
Degree
Required
Visa
No visa sponsorship
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at BranchLabWe found 1 current reps: . SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what BranchLab sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the BranchLab cheat sheet and the role-play guide.
Talk to someone at BranchLab before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Job Title
: Client Success Manager
Job Type:
Full-time, Hybrid in office in NYC.
Reporting To:
CRO
Work Authorization:
Applicants must have legal authorization to work in the U.S. without the need for current or future sponsorship
ABOUT BRANCHLAB
BranchLab is transforming healthcare commercialization with Pathwai™, the industry’s first Semantic Activation Platform. Our AI-native technology helps leading healthcare organizations and their agencies make smarter commercialization decisions and connect patients, providers, and caregivers to life-improving therapies and resources.
Built for the evolving privacy landscape, BranchLab improves commercialization performance without relying on individual-level health information. By modernizing the industry’s technical infrastructure, we help organizations operate more efficiently and responsibly while improving how healthcare audiences are understood, reached, and engaged.
BranchLab is helping build a more intelligent, efficient, and responsible model for healthcare commercialization.
THE OPPORTUNITY
We're looking for a proactive, client-focused professional who thrives in a fast-paced environment and enjoys solving complex business challenges. The ideal candidate combines strong relationship management skills with analytical thinking and a passion for helping clients achieve measurable results.
As a Client Success Manager, you will partner with leading pharmaceutical manufacturers, agencies, and media partners to help them maximize value from BranchLab's platform and services.
You will support clients via managed-service and as self-service users of platform solutions, helping organizations successfully onboard, adopt, and scale their use of our technology.
You will work across our core solutions, including:
Custom Patient (DTC), Caregiver, HCP, and Consumer Audience Development
Audience Activation across Programmatic, TV, Social, Audio, and Out-of-Home Media
Audience Performance Measurement and Optimization
Outcome-Based Reporting and Analytics
Strategic Audience Planning and Research
Self-Service Audience Design, Activation, and Analytics Workflows
You will serve as a trusted advisor to clients, helping them understand how BranchLab's predictive audience technology can improve campaign performance, accelerate activation, and support business growth. Whether supporting enterprise managed-service engagements or driving adoption of our self-service platform, you will play a critical role in ensuring clients achieve measurable business outcomes and realize the full value of their partnership with BranchLab.
KEY RESPONSIBILITIES
Own relationships with pharmaceutical manufacturers, healthcare agencies, and media partners, serving as a strategic advisor throughout the client lifecycle.
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