Associate Customer Success Manager
Orca Security · Cybersecurity
Hybrid: Austin, TX
CSMEntry-level friendly$50k–$55k base · $60k–$70k OTEStartup23 insiders to talk to
Still open · posted 24 days ago
← All jobs
Customer Success Manager, Commercial
Iru · Cybersecurity
Hybrid, 3 days/week in office: Miami; must live near Miami, FL
Customer successEntry-level friendly
Opens the job on Iru's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Manage a high-volume book of 500+ commercial customers, driving onboarding, adoption, retention and expansion for an IT and security platform.
Pay
Not listed
Ask in your insider chat what's typical
Where you work
Hybrid, 3 days/week in office: Miami; must live near Miami, FL
Selling to
mid-market IT and security teams
Experience asked
1+ years
Tools you'll use
HubSpot, Zendesk, Jira
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at IruWe found 37 current reps: 12 SDRs, 13 AEs, 1 SDR managers. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Iru sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The posting mentions HubSpot, Zendesk, Jira. How much of your day is in those tools?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Iru cheat sheet and the role-play guide.
Talk to someone at Iru before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Iru
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Bumble, Plaid, Glean, Apollo, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.
The Opportunity
As a Customer Success Manager at Iru, you will be responsible for ensuring our commercial customers achieve measurable success with our platform. As a trusted advisor with strong product knowledge and a customer-first mindset, you will help a high-volume portfolio of customers align their goals with Iru’s unified, AI-powered platform.
This is a Miami-based hybrid role, with an in-office presence alongside a collaborative and performance-driven team.
You will lead onboarding and enablement at scale, drive product adoption, and proactively engage customers to ensure they realize value quickly. Success in this role means driving retention across a large book of business, identifying expansion opportunities, and delivering a consistent, high-quality customer experience.
What You'll Do
- Manage a high-volume portfolio (500+ commercial customers) with a focus on scale and efficiency
- Drive onboarding, adoption, retention, and expansion across your book of business
- Develop repeatable success plans tailored to customer segments
- Lead training sessions, webinars, and business reviews to demonstrate value
- Monitor product usage and proactively engage customers to improve outcomes
- Identify expansion opportunities and partner with Sales to drive growth
- Act as the voice of the customer, sharing feedback with Product and internal teams
- Collaborate cross-functionally to deliver a seamless customer experience
What You'll Bring
- 1–3+ years of customer-facing experience in SaaS or a high-growth environment
- Experience managing a high-volume book of business (ARR ~$2M–$5M)
- Strong ability to prioritize, multitask, and operate efficiently at scale
- Excellent communication and presentation skills
Similar jobs