Job Summary
The Network Sales Engineer (NSE) is a specialized individual contributor within the Sales & Technical Solutions job family. This role serves as the subject matter expert (SME) on EtherWAN products, technologies, and applications across designated target markets. The NSE bridges technical expertise with customer engagement, ensuring stakeholders—both internal and external—are equipped with accurate, relevant, and actionable product knowledge. Operating within a structured accountability framework, the NSE supports pre-sales activities, solution design, and post-sales technical guidance. The role is critical to driving customer value, enabling sales success, and enhancing product adoption through technical leadership and collaboration.
Responsibilities
- Assist internal and external stakeholders by conducting EtherWAN product introduction and communicating EtherWAN's value proposition and applications to prospective customers.
- Project manage field engagements alongside business development and sales resources
- Consistent and collaborative field level engagements with prospects, partners, and customers
- Oodaloop ideation of technology needs from the market into the appropriate stakeholders of the organization
- Conduct in-person and web-based training on Networking from beginner to advanced levels. Assist in the creation of training material for both in person and online trainings via the EtherWAN Academy
- Conduct network audits and assist customers in their network design and recommend appropriate EtherWAN products.
- When necessary, conduct client environment simulation – recreate client networks to determine the feasibility of EtherWAN products in customer environment.
- Assist internal and external stakeholders with cross-referencing third-party products to EtherWAN products.
- Maintain knowledge of industry trends and customer needs and communicate information to appropriate internal stakeholders.
- Respond to customer phone calls and/or emails regarding issues related to EtherWAN products and applications
- Independently conduct client follow-ups, issues follow-ups, and if needed, customer meetings.
- Attend trade shows and industry events as needed.
- Collaborate with internal and external stakeholders in the generation and growth of both new and existing revenue within the assigned territory by providing zero-distance application, partner, and customer support
- Work closely with internal and external stakeholders in generating mindshare with new and existing customers, channels, and partners.
- Use the company CRM as the primary vehicle to log technical support cases, market and customer application information, prospects/partners/customer engagements; work across EtherWAN departments to ensure full transparency
- Research and author application, product, and general technical and industry papers assigned
- Perform other work-related duties as assigned
Qualifications
- Bachelor's of Science degree in Computer Science or Engineering or equivalent in experience
- 3 years plus of customer-facing experience
- Understanding of differences between IT and OT networking environments
- Direct or Channel technical sales experience preferred
- Knowledge and understanding of the OSI Network Reference Model, Layer 2 and Layer 3 Switching, Spanning Tree Protocols (STP, RSTP, MSTP), TCP/IP, and Routing Protocols (RIP and OSPF) is required. Knowledge of wireless and cellular technology and applications is a plus.
- CCNA certification and/or equivalent experiences
- Technical certifications in networking are a plus.
- Candidate must be well organized, self-motivated, and capable of seeing projects through to completion.
- Elevated level of accountability and planning capabilities communicates with transparency and integrity.
- Strong written and verbal communication skills are required.
- Must be able to demonstrate professional presentation skills on complex topics to both technical and non-technical audiences, competency as an instructor is desired
- Proficient with CRM, Microsoft Visio, & MS Office Suite (Word, Excel, PowerPoint).
- Subject matter expertise in vertical markets applications such as transportation (ITS/Rail and Bus transit), security (physical surveillance), energy, process automation is a plus.
Essential Job Functions
- Must be able to travel via airplane for up to 6 hours
- Must have a valid driver’s license and be able to travel via automobile for up to six hours at a time
- Must be able to travel overnight
- Must be able to sit for 4 hours at a time
- Must be able to stand for extended periods of time
- Must be able to lift a minimum of 50 lbs.
- Regular and on-time attendance
Perks & Benefits
Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, assistance, and more!
Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
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to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com.
Notice to Staffing Agencies, Placement Services, and Professional Recruiters:
Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Head of People & Organization or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.
