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What you'd actually do: Manage a portfolio of West Coast warehouse and logistics customers, leading onboarding and training, tracking account health, and owning renewals and upsells.
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At Dexory, we’re redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes.
As an experienced
, you will be instrumental in ensuring our customers (across the West Coast) derive maximum value from our platform,
. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time.
This role includes regular travel to client sites across North America. You’ll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations.
, acting as the primary point of contact to ensure a smooth and value-driven implementation process.
with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly.
onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits.
for customers, mapping business goals to platform usage, with clear KPIs and milestones.
through usage data, feedback, and engagement signals to proactively address risks and drive retention.
, identifying ways to expand usage and advocate for new features that meet evolving needs.
teams to ensure the customer voice is represented and customer outcomes are delivered.
, using insights to shape ongoing product development and customer enablement strategies.
Customer Success, Solutions Engineer, or Commercial post-sales role , ideally within a SaaS or data-driven technology company.
.
– able to interpret and explain high-level warehouse or operational metrics and trends.
, both in person and virtually.
to support client relationships (estimated 1+ day/week).
to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems.
Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:
High standards, outstanding results,
Big challenges, bigger results
All in, every time
One mission, shared success
Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.
You will also receive:
Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note: We are unable to provide sponsorship or relocation for this role.
Senior Customer Success Manager at Dexory
Senior Customer Success Manager @ Dexory
Account Executive @ Dexory
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