Account Executive - Renewals
SPINS · AI & data
Remote (US)
CSM$135k OTEGrowth stage
Still open · posted 4 months ago
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Customer success
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At a glance
What you'd actually do: Own a portfolio of API customers, from AI startups to large tech firms, guiding them to production and supporting renewals, expansion and migrations.
Pay
Not listed
ATS shows $170k-$220k plus equity with no base or OTE label, so left blank
Where you work
Hybrid: San Francisco
Selling to
enterprises and developers
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
4+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at PerplexityWe found 7 current reps: 1 SDRs, 5 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Perplexity sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Perplexity cheat sheet and the role-play guide.
Talk to someone at Perplexity before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Perplexity's API Platform brings our work in AI, search, and agent orchestration to developers. Our customers range from AI-native startups to some of the world's largest technology companies. Working with them, alongside our own developments in building Perplexity’s core application gives our team direct exposure to how search, models, and tools are used to build and scale AI-native products and applications.
About this role
We are looking for a technically fluent Customer Success Manager to help our API customers succeed and shape how we support them as the business grows. You will own a portfolio of customers, understand what they are building, and help them move from evaluation to production and broader adoption.
Alongside your accounts, you will lead projects such as product and endpoint migrations, customer enablement, and communications for product updates and incidents. You will work directly with customers developing AI products and with the engineers building the APIs they depend on. As an early member of the team, you will help shape our customer success programs and bring what you learn from customers into product decisions.
Responsibilities
Own customer relationships across onboarding, adoption, retention, and expansion, building trust with developers, technical leaders, and business stakeholders.
Understand each customer's use case, integration, and success criteria. Help them evaluate the APIs, resolve adoption barriers, and establish a path to production.
Use account and product usage data to identify declining adoption, technical risks, and growth opportunities, then work with customers on specific next steps.
Investigate technical questions using API documentation, sample requests, and usage data. Coordinate with Engineering and Support on deeper issues and keep customers informed through resolution.
Lead customer-facing programs such as endpoint migrations, product rollouts, and enablement. Define milestones, coordinate internal owners, and track customer readiness and completion.
Manage customer communications for product changes, deprecations, and outages, partnering with technical teams to provide accurate updates and clear guidance.
Build and improve the API customer success playbook, including onboarding, account reviews, customer health signals, escalation paths, and sales-to-CS handoffs.
Partner with Sales and account owners on renewals and expansion, using adoption, consumption, and business outcomes to demonstrate value and surface risks early.
Bring customer feedback into product planning and work with Developer Relations and Support on documentation and enablement that address recurring needs.
What we're looking for
4+ years of experience in customer success, technical account management, solutions engineering, or a related customer-facing role at a technology company.
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