Account Executive - Renewals
SPINS · AI & data
Remote (US)
CSM$135k OTEGrowth stage
Still open · posted 4 months ago
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Scaled Enterprise Customer Success Manager
Perplexity · AI & data
Hybrid: San Francisco or Austin or New York City
Customer success
Opens the job on Perplexity's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Manage a high-volume, lower-touch book of SMB and mid-market customers through onboarding, adoption, renewal and expansion, and spot self-serve users ready to upgrade.
Pay
Not listed
ATS shows $150k-$175k plus equity with no base or OTE label and the description gives no pay, so left blank
Where you work
Hybrid: San Francisco or Austin or New York City
Selling to
enterprises and developers
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
3+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at PerplexityWe found 7 current reps: 1 SDRs, 5 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Perplexity sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Perplexity cheat sheet and the role-play guide.
Talk to someone at Perplexity before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate has a strong foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts.
You will work closely with members of the Enterprise, Sales, Product, Support, and Marketing teams to help customers realize value from Perplexity at scale. This role requires strong communication, operational discipline, comfort with ambiguity, and a proactive "can-do" attitude. Your success will play a crucial role in expanding Perplexity's enterprise customer base, identifying conversion opportunities from self-serve customers, and helping build the next generation of scaled customer success motions.
Responsibilities
Execute the scaled Enterprise customer success strategy developed by leadership
Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model
Serve as a point of contact for customers across onboarding, adoption, value realization, renewal, and expansion moments
Drive initial enablement through repeatable onboarding programs, training sessions, office hours, webinars, and digital content
Monitor customer health, usage trends, and engagement signals to prioritize outreach and identify risks or growth opportunities
Identify self-serve customers with strong usage, business fit, or expansion potential and support conversion opportunities into Enterprise
Partner with Sales and Account Management to surface expansion, upgrade, and renewal opportunities across scaled accounts
Help customers quantify value delivered by Perplexity through usage insights, adoption milestones, and business outcomes
Advocate for customer needs and collaborate with cross-functional teams to improve product experience, enablement materials, support processes, and scaled CS playbooks
Track and report on key performance indicators, analyze data to identify trends, and recommend improvements to scaled engagement programs
Qualifications
3+ years of experience in Customer Success, Account Management, Sales, or related customer-facing roles at scaling technology companies
Experience supporting SMB, Mid-Market, or high-volume customer segments, ideally in a SaaS or AI/productivity tooling environment
Strong customer judgment with the ability to balance personalized engagement and scalable program execution
Proven ability to drive adoption, retention, and growth across a book of business
Excellent written and verbal communication skills, with the ability to clearly explain value to business and technical stakeholders
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