Account Executive - Renewals
SPINS · AI & data
Remote (US)
CSM$135k OTEGrowth stage
Still open · posted 4 months ago
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Enterprise Customer Success Manager
Perplexity · AI & data
Based in San Francisco or Austin or New York City (posting doesn't say if remote)
Customer success$170k–$220k OTE
Opens the job on Perplexity's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own onboarding, adoption, retention and expansion for a book of enterprise clients using Perplexity, acting as their main contact.
Pay
$170k–$220k OTE
$170k-$220k OTE (set base plus variable), plus equity
Where you work
Based in San Francisco or Austin or New York City (posting doesn't say if remote)
Selling to
enterprises and developers
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
5+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at PerplexityWe found 7 current reps: 1 SDRs, 5 AEs. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Perplexity sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Perplexity cheat sheet and the role-play guide.
Talk to someone at Perplexity before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.
You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.
Responsibilities
Execute the Enterprise customer success strategy developed by leadership
Serve as a primary point of contact for key enterprise clients
Drive initial enablement through high quality onboarding and training
Identify and support opportunities for growth and client expansion
Manage retention, working with clients to quantify value delivered
Advocate for client needs, and collaborate with cross-functional teams to drive product development
Monitor and report on established key performance indicators, analyze data to identify trends
Requirements
5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
Proven track record of driving enterprise-level satisfaction, growth, and retention
Excellent communication and presentation skills, with the ability to engage C-level executives
A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
Ability to work under pressure, thriving in demanding environments
Ability to work independently and as part of a collaborative team
Proficiency in CRM systems and customer success tool
Why Perplexity?
Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.
Compensation
This role has a set base salary plus a variable component. OTE is $170-220k
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