Customer Success Manager
Eve · Legal & compliance
Remote (US)
CSM$120k–$165k OTEStartup36 insiders to talk to
Still open · always hiring (they keep this posting up and hire in groups)
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Customer Success Manager
Numeral · Legal & compliance
Hybrid: Salt Lake City; must live near Salt Lake City, UT
Customer success$110k–$165k base
Opens the job on Numeral's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a portfolio of high-value accounts, run business reviews and renewals, and spot expansion with finance and tax leaders at e-commerce and software companies.
Pay
$110k–$165k base
$110k-$165k salary range plus equity
Where you work
Hybrid: Salt Lake City; must live near Salt Lake City, UT
Selling to
ecommerce and SaaS businesses
How you'd sell
Mostly outbound (cold calls, emails)
Experience asked
Not specified
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at NumeralWe found 28 current reps: 9 SDRs, 15 AEs, 3 SDR managers. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Numeral sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- The role is mostly outbound. How much is calling vs. email vs. LinkedIn?
- How is the team doing on quota? What separates the people who hit it?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Numeral cheat sheet and the role-play guide.
Talk to someone at Numeral before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Numeral:
At Numeral, we're building the future of tax by bringing together AI agents, human expertise, and global compliance.
We’re the largest and fastest-growing AI-native tax solution. Today, we serve more than 3,500 global businesses, including companies like Supabase, Eight Sleep, and Graza. We’ve grown quickly across our core e-commerce and software segments, more than tripled our revenue every year, and expanded into new industries, including manufacturing, distribution, and wholesale.
Numeral has raised over $157M from Insight Partners, Salesforce Ventures, Benchmark, Mayfield, Y Combinator, and many others.
About the role:
Numeral is hiring Customer Success Managers to join our founding Customer Success team. You'll own relationships with some of our highest-value clients and help drive retention and growth.
This is a front-line role with real ownership: part trusted advisor, part problem-solver, part builder. You'll run your own portfolio of strategic accounts like a business, work directly with finance and tax leaders, and help write the playbook the rest of the team will scale on.
What you'll do:
Own a portfolio of strategic accounts:
Be the go-to partner for our high-value clients. Build trusted relationships and make sure each account gets measurable value from Numeral's platform and services.
Deliver a proactive client experience:
Get ahead of issues before they become problems. Run regular check-ins, business reviews, and account plans that keep clients engaged and successful.
Drive retention and growth:
Own client health, renewals, and churn across your accounts. Spot expansion opportunities and partner with Sales to close.
Be the voice of the customer:
Share client feedback with Product, Engineering, Tax Operations, and GTM to influence the roadmap and improve the end-to-end experience.
Help build the playbook:
Work with the CS Lead to test and refine health scoring, handoffs from Onboarding, and success playbooks.
Work smarter with automation:
Use AI to find automation opportunities so you can spend more time being strategic with clients.
What you'll bring:
Client-facing experience:
You've worked in customer success, account management, consulting, or another client-facing role, ideally owning a large portfolio of accounts.
High ownership:
You treat your accounts like your own business. You follow through, take initiative, and don't wait to be told what to do.
Consultative problem-solver:
You can dig into a client's business, find what's getting in the way, and drive to a solution.
Commercial instincts:
You're comfortable talking about value, renewals, and expansion, and you know how customer health connects to revenue.
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