Customer Success Manager, SMB
Zocdoc · Healthcare
Hybrid: New York, NY; must live near New York, NY (Soho office)
CSM$63k–$73k baseGrowth stage21 insiders to talk to
Still open · posted today
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Customer Success Manager (Digital Health & Pharmacy)
Develop Health · Healthcare
Hybrid: San Francisco Bay Area
Customer success$140k–$160k base
Opens the job on Develop Health's own careers site. Some companies ask you to create an account or click through another page first.
At a glance
What you'd actually do: Own a book of digital health and pharmacy accounts after they sign, running business reviews, watching account health, and supporting renewals and volume growth.
Pay
$140k–$160k base
$140k-$160k base (ATS range, posting says base salary plus equity); no quota
Where you work
Hybrid: San Francisco Bay Area
Selling to
pharmacy benefit managers, payers
Experience asked
3+ years
Promotion path
Clear path to a strategic book of accounts as the company grows
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at Develop HealthWe haven't found reps here yet. Search LinkedIn for "sales development Develop Health".
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Develop Health sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- How is the team doing on quota? What separates the people who hit it?
- The posting mentions a path to promotion. How long does it usually take to move up?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Develop Health cheat sheet and the role-play guide.
Talk to someone at Develop Health before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
Develop Health is on a mission to use AI to radically accelerate access to life-saving medications. By automating complex, manual healthcare processes—like benefit verification and prior authorization— we've been growing rapidly and over the past couple of years have helped over 2.5 million patients!
We’re partnering with some of the largest pharmacy benefit managers and payers in the nation, revolutionizing how healthcare interactions occur by eliminating human delays and inefficiencies. Our small, elite team of founders and engineers have previously launched and exited successful healthcare startups including Rupa Health and Canvas Medical. We are now scaling rapidly following a major funding round.
About The Role
We're hiring a
Customer Success Manager
to own a book of digital health and pharmacy accounts after they sign.
This role doesn't carry a quota. You're measured on retention, renewals, and volume growth from your accounts, and you'll work closely with product and engineering.
Day to day, you'll learn each customer's goals and follow through on what you commit to. You'll watch usage and support data to catch problems early, and bring forward places where customers could send us more volume.
Candidates from outside healthcare are welcome. You'll need to learn a complex domain quickly.
What You'll Do
Own a book of accounts
Be the main post-sale contact for a set of digital health and pharmacy customers.
Agree on success criteria with each account and track them.
Run regular check-ins and business reviews using our templates, and improve them as you go.
Protect and grow revenue
Watch account health and act on early signs of trouble.
Support renewals and flag expansion opportunities to the team.
Be the customer's voice inside Develop Health
Bring feedback and recurring issues to product and engineering, with examples.
Resolve customer issues end to end, and escalate the complex ones with the right context.
What You'll Bring On Day 1
3+ years in a post-sale, account-owning role
(Customer Success, Account Management) with named accounts.
Outcomes you can point to
. Renewals, saves, or growth on accounts you owned.
B2B experience.
Your customers were companies.
Follow-through.
You track what you owe people and close the loop without being chased.
Comfort with data.
You can read a dashboard and explain what changed.
What You'll Need To Learn Quickly
Our domain:
prior authorization, benefit verification, PBMs and payers, and why they matter to our customers.
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