Enterprise Sales Engineer, AMER
Talon.One · Sales & marketing tech
On-site in Chicago, NY; must live near One of the US hubs: Boston, New York, Chicago or San Francisco
Sales engineer$215k–$235k OTEGrowth stage
Still open · posted today
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Senior Solutions Engineer
Decagon · Sales & marketing tech
On-site in San Francisco or New York City; must live near San Francisco (in-office company)
Sales engineer$200k–$280k OTEHiring 2
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At a glance
What you'd actually do: Run discovery and custom demos with Account Executives, architecting AI agent solutions for enterprise prospects of Decagon's customer support platform.
Pay
$200k–$280k OTE
$200k-$280k OTE plus equity
Where you work
On-site in San Francisco or New York City; must live near San Francisco (in-office company)
Selling to
customer support teams
Experience asked
4+ years
Your game plan for this job
0 of 5 doneMost people just hit Apply. Do these first and you show up with someone on the inside.
- 1Pick 2–3 people at DecagonWe found 40 current reps: 4 SDRs, 17 AEs, 2 SDR managers. SDRs reply the most; they were in your shoes recently. See them ↓
- 2Send a short, curious noteAsk about their experience, not for a referral. We write it for you, with the role and what Decagon sells.
- 3Have a 15-minute chatGood questions for this role:
- What does a normal day look like for you?
- How did you land the job? What stood out in your interviews?
- How is the team doing on quota? What separates the people who hit it?
- How long do SDRs usually stay before moving up to AE?
- 4Apply, ideally with a referralIf the chat went well, ask if they'd refer you or point you to the hiring manager. Then apply and let them know so they can flag it.
- 5Prep for the role playSDR interviews almost always end in a mock cold call. Practice with the Decagon cheat sheet and the role-play guide.
Talk to someone at Decagon before you apply
A friendly message to a current rep is the best way to stand out. Ask about their experience, not for a referral.
Full job description
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a
Senior Solutions Engineer
, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
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