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What you'd actually do: Manage strategic enterprise marketing-tech customers on Bynder's DAM platform, driving adoption, running business reviews, and owning renewals and expansion plans.
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At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.
In an era of exploding content volume and complexity, the world’s most iconic brands, including
, trust Bynder as their
. Our industry-leading DAM platform serves as the strategic engine for brand governance and control.
We are leading the shift from management to
. By integrating human-led, customizable
directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes.
Ready to grow your career by helping the world’s leading brands deliver exceptional content experiences? Join our global team of 600+ ‘Byndies’ and help 4,000+ organizations work smarter with their content. Explore this opportunity and apply now to join our team.
Bynder is seeking an experienced and highly motivated Enterprise Customer Success Manager with a strong background managing and growing relationships with strategic and high-profile customers using cloud-based marketing technology platforms. As an Enterprise Customer Success Manager, you will work closely with customers to ensure they are getting value and driving business outcomes by leveraging Bynder's solutions. This role requires a proactive, strategic approach to customer management, business acumen, technical aptitude, commercial skills, a deep understanding of the enterprise customer’s needs and challenges and a "deliver plus one" mindset to managing customers.
to Bynder customers, providing strategic direction, thought leadership, and best-practice guidance to align their business objectives with an evolving DAM deployment.
aligned to corporate strategic objectives, by ensuring customers realize value, achieve ROI, and deliver exceptional content experiences to user communities and the omnichannel.
of Bynder's Solutions and integrations with upstream creative and downstream delivery systems.
Set goals for value realization and develop and execute account/success plans to support those goals.
, including strategy, proposal creation, negotiation, and engagement with procurement, in collaboration with the Strategic Account Manager.
for retention and growth with Strategic Account Managers, the Partner team, and a network of SI/technology partners.
Conduct effective account profiling, discovery and business reviews to understand the customer's strategic priorities, go-to-market, digital, content and AI strategies financial profile, latest news and organizational needs.
across the customer’s organization to align objectives, accelerate adoption, and build strong executive and functional champions.
on Bynder's latest innovations and proactively recommend how they can maximize value from the platform.
between the customer and the Product team, strategically representing customer feedback to inform the product roadmap.
Accountable for driving industry-leading gross retention, net retention, and expansion in your book of business.
in customer success, account management, or a sales-related field, managing complex enterprise SaaS marketing technology accounts.
, demonstrating technical aptitude and a deep working knowledge of the DAM ecosystem and its integration points (CMS, PIM, eCommerce, and Creative Tools).
This includes successfully conducting effective discovery, managing complex customer objections, quantifying value and outcomes, commercial negotiations, and navigating strategic account roadblocks.
Proven experience managing high-value, complex customer deployments and building influential relationships with multiple stakeholders at the Director, VP and C-level.
to demonstrate value, inspire stakeholders, and elevate strategic and executive-level conversations.
for high-value accounts, including strategy, proposal creation, and procurement engagement.
, with the ability to communicate value at different organizational levels, navigate complex structures, and build strong internal champions and executive relationships.
and collaborate closely with an Account Manager to grow and expand high-value accounts.
to streamline execution, extend value and accelerate driving outcomes.
Excellent communication, professionally assertive, interpersonal skills, and critical thinking for problem-solving, handling challenging situations, and influencing without direct authority.
,
and thrives working cross-functionally and collaborating in a fast-paced team environment.
with experience leveraging customer data to inform decisions and strategies.
and an understanding of AI's impact on the marketing industry.
and the ability to juggle and prioritize multiple projects simultaneously.
Familiarity with CRM systems and customer success platforms (Salesforce and Catalyst is a plus).
We are able to offer $120K - $130K + Commission Depending on Experience
At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends.
Competitive compensation
401(k) - dollar for dollar match up to 6%
100% Company-paid medical, dental, vision, and life coverage for you and your family
Unlimited vacation policy
Room to advance in a high-growth tech company
Referral bonus plans
A light-hearted and fun work environment
Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.
Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.
All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V
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