← WorkWave
WorkWave role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Software for service businesses to manage routing, scheduling, field crews and back-office work.
Who you'd be calling
Owners and operations managers at SMB and mid-sized field service companies like pest control and lawn care.
Your opener
“Hi Pat, this is Alex from WorkWave. I know I'm calling out of the blue. I work with service company owners who want to cut drive time and paperwork for their crews. Is that something you're thinking about?”
Problems you solve for them
- Inefficient routes burn fuel and technician time
- Scheduling and dispatch are done by hand
- Back-office billing and paperwork pile up
- Owners lack visibility into what crews are doing in the field
Discovery questions to ask
- How do you plan routes and schedules for your crews today?
- How much time does your office spend on paperwork and billing?
- How do you know where your techs are and what they've finished?
Objections they'll throw at you
“I'm busy right now.”
→ Understood, I'll be quick. Is there a better time to talk about cutting drive time, maybe later today or tomorrow morning?
“Not interested.”
→ No problem. Quick question before I go: are routes and scheduling running as smoothly as you'd like, or is there room to save time?
“We already have software.”
→ Great, you're already organized. Does it handle routing and the back office in one place, or are you piecing a few tools together?
“Just send an email.”
→ Sure thing. What matters more to you, saving time on routes or on paperwork? Could we book a short call once you've had a look?
Competitors worth knowing
ServiceTitan, Jobber, Housecall Pro
Interview tips for this company
- Ask which industries the team calls (pest control, lawn care, etc.) and learn two or three pains for that group before the role play.
- Practice a simple routing example, like saving a driver 30 minutes a day, without inventing real customer numbers.
Written from public information about WorkWave to help you practice. Ask an insider what their role play looked like; it's the best prep there is.