← Versaterm
Versaterm role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Cloud software that helps 911 dispatch centers, police and fire departments manage calls, records and cases.
Who you'd be calling
911 center directors, police and fire chiefs, IT managers and records leaders at city, county and state agencies
Your opener
“Hi [Name], this is [Your Name] with Versaterm. I'm calling agencies about the pain of dispatch and records systems that don't connect. Do you have a minute to tell me how your center handles that today?”
Problems you solve for them
- Dispatch, records and other systems don't talk to each other
- Outdated software slows down responders during emergencies
- Staff waste time on manual paperwork and duplicate data entry
Discovery questions to ask
- What systems do dispatch and records use today, and do they share data?
- Where do your staff lose the most time during or after a call?
- When is your current contract up, or are you looking at a software upgrade?
Objections they'll throw at you
“I'm too busy, we're in the middle of a shift.”
→ I understand, your work comes first. When is a quieter time this week for a quick 10-minute call?
“We're not interested.”
→ Okay. Is that because your systems are working well together, or because a change is hard to plan right now?
“We already have a vendor.”
→ Got it. How well does that system connect dispatch with records and reporting, and is there anything your team wishes it did better?
“Just email me something.”
→ Of course. So I send the right thing, is your biggest need dispatch, records, or connecting the two?
Competitors worth knowing
Motorola Solutions, Hexagon, Tyler Technologies
Interview tips for this company
- Public safety buyers value trust and reliability. Be calm, respectful and never pushy.
- Government buying is slow and tied to budgets and contracts, so learn to ask about timelines and who else is involved.
Written from public information about Versaterm to help you practice. Ask an insider what their role play looked like; it's the best prep there is.