← UKG
UKG role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Makes software for HR, payroll, and scheduling and managing workers' time.
Who you'd be calling
HR Directors, VPs of HR, Payroll Managers, CFOs and operations leaders at mid-sized and large companies, especially those with hourly workers.
Your opener
“Hi [Name], this is [You] from UKG. I know I'm calling unexpectedly. Do you have a quick minute? I'm reaching out to HR and payroll leaders about how they're managing time tracking and scheduling.”
Problems you solve for them
- Managing HR, payroll and timekeeping in separate tools wastes time
- Scheduling hourly staff and tracking hours is messy and error-prone
- Payroll mistakes and compliance issues are costly
Discovery questions to ask
- What systems do you use for payroll, HR and time tracking today?
- How do you handle scheduling and attendance for your hourly employees?
- What's the biggest headache in your HR or payroll process right now?
Objections they'll throw at you
“I'm busy right now.”
→ I understand, I'll keep it short. Can we set 15 minutes later this week to see if it's even relevant?
“We're not interested.”
→ Fair enough. Is that because your current setup works well, or is this just not a priority this year?
“We already use ADP or Workday.”
→ Those are solid tools. Do they cover time tracking and scheduling well for you, or do you use something extra for that?
“Just send me an email.”
→ Happy to. What's the main thing you'd want in it: payroll, time tracking, or scheduling?
Competitors worth knowing
ADP, Workday, Paycom, Paycor
Interview tips for this company
- The job post highlights big growth, strong pay and President's Club trips. Ask in the interview how new reps ramp up and how quota works.
- Learn what HCM means: human capital management, meaning software for people-related work like hiring, pay and time.
Written from public information about UKG to help you practice. Ask an insider what their role play looked like; it's the best prep there is.