← American Express Global Business Travel
American Express Global Business Travel role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Travel management platform and services that help companies book, manage and pay for employee business travel.
Who you'd be calling
Travel managers, procurement, finance and HR leaders at mid-sized and large companies with regular business travel.
Your opener
“Hi, this is [Name] from American Express Global Business Travel. I know this is out of the blue. We help companies get better control over travel spend while keeping travelers taken care of. Is travel a big cost for your team?”
Problems you solve for them
- Travel spending that's hard to see and control
- Employees booking outside company policy
- Traveler safety and support when plans change
Discovery questions to ask
- How do employees book business travel at your company today?
- Do you have a clear view of what the company spends on travel each month?
- What happens when a trip gets canceled or a traveler needs help in the middle of a trip?
Objections they'll throw at you
“I'm busy right now.”
→ Of course. Could we do a quick 10-minute chat later this week? What day works best?
“Not interested.”
→ Understood. Can I ask who handles travel at your company, so I'm not wasting your time?
“We already use a travel provider.”
→ That's common. How do you feel about the savings and the support you get now, and when does your contract come up for review?
“Just send me an email.”
→ Sure. Who else on your team cares about travel costs and should be copied? And can I follow up next week to hear your thoughts?
Competitors worth knowing
BCD Travel, Navan, FCM Travel
Interview tips for this company
- Find out who the right contact is. In travel, the decision maker is often a travel manager or procurement, not the person who answers the phone.
- Be ready to explain what a travel management company does in one friendly sentence.
Written from public information about American Express Global Business Travel to help you practice. Ask an insider what their role play looked like; it's the best prep there is.