← Tennr
Tennr role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
AI software that reads, sorts and processes incoming patient referrals so providers can get patients scheduled faster.
Who you'd be calling
Intake directors, practice administrators and operations leaders at specialty practices, health systems and home health or imaging groups.
Your opener
“Hi Pat, this is Taylor from Tennr. I know I'm calling out of nowhere, do you have a minute? I talk with intake teams who still key in faxed referrals by hand, and I wanted to see if that's happening at your place.”
Problems you solve for them
- Referrals arrive by fax and PDF and staff retype them by hand
- Slow processing means patients drop off before getting care
- Missing or wrong information forces staff to chase other offices
Discovery questions to ask
- How do referrals come in today, fax, portal, email?
- How many staff touch a referral before the patient is scheduled?
- How many referrals do you think never turn into a booked patient, and why?
Objections they'll throw at you
“I'm busy, this isn't a good time.”
→ Sure, I'll keep it short. When would be a better 10 minutes to talk about how your referrals are handled?
“Not interested.”
→ Understood. Just so I know, are referrals running smoothly for you, or is it more a timing issue?
“We already have a process or tool for referrals.”
→ Good, then you know the pain points well. Where does it still take manual work or slip through the cracks?
“Email me something.”
→ Happy to. Which would help most, how it works with faxes, or how fast referrals get processed?
Interview tips for this company
- Be able to explain a patient referral in one sentence: a doctor sends a patient to another provider, and someone has to process it.
- Know AI claims need care; say it reads documents and saves staff time, and don't overpromise.
Written from public information about Tennr to help you practice. Ask an insider what their role play looked like; it's the best prep there is.