← Spring Health
Spring Health role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
A mental health benefit for employees that combines technology with a network of therapists and care providers.
Who you'd be calling
Heads of HR, benefits directors and total rewards leaders at mid-size to large employers, plus health plans
Your opener
“Hi Jordan, this is Taylor from Spring Health. I'll be brief. We help employers get their people into mental health care faster. How is your team thinking about mental health benefits this year?”
Problems you solve for them
- Employees can't find a therapist quickly or at all
- Mental health issues drive absences, burnout and turnover
- Employers struggle to prove the benefit is worth the cost
- Current EAP programs go mostly unused
Discovery questions to ask
- What mental health benefits do your employees have today?
- How many employees actually use them, and what feedback do you hear?
- How do you measure whether the benefit is working?
Objections they'll throw at you
“I'm busy right now.”
→ No worries, I'll be quick. Do you have a mental health benefit in place today? If it's working well, I'll let you go.
“We're not interested.”
→ Fair enough. Is that because your current benefit is working, or because budget is tight this year?
“We already have an EAP or a provider.”
→ Good, so you've already made it a priority. How easy is it for employees to get an appointment, and do you know how many use it?
“Just email me something.”
→ Of course. So I send the right thing, who else on your team looks at benefits decisions with you?
Competitors worth knowing
Lyra Health, Modern Health
Interview tips for this company
- Be warm and careful with the topic. Mental health is sensitive, so show empathy without sounding scripted.
- Know that the buyer cares about cost, employee use and proof of results, and be ready to ask about those.
Written from public information about Spring Health to help you practice. Ask an insider what their role play looked like; it's the best prep there is.