← Ravenna
Ravenna role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
AI-powered help desk for internal requests, using agents and workflows to handle IT and ops tickets automatically.
Who you'd be calling
IT Managers, Heads of IT, IT Ops and People/Workplace Ops leaders at mid-sized, fast-growing companies
Your opener
“Hi [Name], this is [You] from Ravenna. I know I'm interrupting your day. Do you have 30 seconds? We help IT teams handle internal requests with AI so they don't need more headcount, and I'm curious how yours is holding up.”
Problems you solve for them
- Small IT and ops teams drown in repetitive requests like access and onboarding
- Employees wait too long for answers in Slack and email
- Legacy ITSM tools are heavy and costly to set up and run
Discovery questions to ask
- How do employees send requests to IT or ops today?
- What types of requests take up most of your team's time?
- If your company doubled in size, how would your support team keep up?
Objections they'll throw at you
“I'm busy right now.”
→ Totally fair, I'll be fast. Is your team swamped with requests right now, or is it manageable? That tells me if it's worth a better time.
“We're not interested.”
→ No problem. Out of curiosity, are internal requests running smoothly already, or is it just not a priority this quarter?
“We already use something for this.”
→ Makes sense. Which tool is it, and how much of the repetitive work does it handle on its own? I'm curious where your team still does things manually.
“Just send me an email.”
→ Happy to. What's the most annoying request type for your team? I'll send something on that and we can set a quick follow-up.
Competitors worth knowing
ServiceNow, Jira Service Management, Zendesk, Moveworks
Interview tips for this company
- Learn what ITSM means: the system teams use to handle internal tickets and requests. Be ready to explain it in one line.
- Mid-market buyers are often small teams wearing many hats. Show you respect their time and keep discovery focused on workload and speed.
Written from public information about Ravenna to help you practice. Ask an insider what their role play looked like; it's the best prep there is.