← Prosper AI
Prosper AI role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Voice AI agents that make and take calls for hospitals, handling billing and insurance follow-up so providers get paid faster.
Who you'd be calling
VP/Director of Revenue Cycle, Patient Financial Services, or Billing Ops at hospitals, health systems and multispecialty clinics
Your opener
“Hi [Name], this is [You] from Prosper AI. I know I'm calling out of the blue. Do you have 30 seconds to tell me if I'm even calling the right person? We help revenue cycle teams cut the time staff spend on payer phone calls, and I wanted to see if that's a headache for you.”
Problems you solve for them
- Billing staff spend hours on hold with insurance payers checking claim status
- Denied or unpaid claims sit too long, slowing cash collection
- Hard to hire and keep revenue cycle staff, so backlogs grow
Discovery questions to ask
- How much of your team's day goes to calling payers about claim status or denials?
- What does a backlog of unpaid claims look like for you right now, and how is it handled?
- If a phone task could be handled automatically, which one would you hand off first?
Objections they'll throw at you
“I'm busy right now.”
→ Totally get it, I'll be quick. Is the payer phone work eating your team's time right now, or is that already under control?
“We're not interested.”
→ Fair enough, I'm not trying to push anything. Can I ask what you're doing today to keep claims from stalling? I'd like to know if I should even follow up.
“We already use something for this.”
→ Good to hear you've got a system. Does it also handle the actual phone calls to payers, or mostly the paperwork? I'm curious where the gaps are.
“Just send me an email.”
→ Happy to. So I send you something useful, what's the biggest billing pain on your plate right now? Then could we pick a time next week to go over it?
Competitors worth knowing
Infinitus, Cedar, Notable
Interview tips for this company
- Learn the basic flow: patient care, then claim, then payer, then payment. Know that 'revenue cycle' just means how a hospital gets paid.
- Be careful with AI claims. Say it 'helps' staff, and never promise exact savings you can't back up. Healthcare buyers care about privacy, so mention HIPAA only if the interviewer brings it up.
Written from public information about Prosper AI to help you practice. Ask an insider what their role play looked like; it's the best prep there is.