← Prompt Health
Prompt Health role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
Prompt Health is an EMR and practice management platform for rehab therapy and chiropractic clinics, covering scheduling, notes, and billing.
Who you'd be calling
Owners, practice managers, and billing or clinic directors at physical therapy, occupational therapy, and chiropractic practices.
Your opener
“Hi [Name], this is [Your Name] from Prompt Health. We make software for PT and chiropractic clinics that cuts down on paperwork and billing headaches. Do you have a minute to tell me what you use today?”
Problems you solve for them
- Therapists spend too much time on documentation instead of patients.
- Billing mistakes and denied claims cost clinics revenue.
- Old systems and several separate tools make scheduling and running the clinic harder.
Discovery questions to ask
- What software do you use now for notes, scheduling, and billing?
- How much time do your therapists spend on documentation each day?
- How often do you deal with denied or delayed claims?
Objections they'll throw at you
“I'm busy, I have patients.”
→ Of course, patients come first. When is a good time that won't cut into your schedule, maybe before or after clinic hours?
“Not interested.”
→ Understood. Is that because your current system works well, or because switching sounds like a hassle?
“We already use WebPT.”
→ A lot of clinics do. What do you like about it, and is there anything you wish it did better with billing or notes?
“Send me an email.”
→ Happy to. Is it better to focus on saving time on documentation, or on getting paid faster?
Competitors worth knowing
WebPT, Raintree, Jane
Interview tips for this company
- Learn a few basics: EMR means electronic medical record, and PT means physical therapy. Use these terms naturally.
- Your buyers are busy clinicians, so practice a short, respectful opener that doesn't take much of their time.
Written from public information about Prompt Health to help you practice. Ask an insider what their role play looked like; it's the best prep there is.